Customer Service Representative

2 weeks ago


Hawthorn, Australia Pack & Send Hawthorn Full time

About pack and send

Pack and Send is a global logistics company with over 25 years of experience in providing expert packing, shipping, and freight solutions to customers worldwide. We pride ourselves on delivering exceptional customer service and tailor-made solutions for each customer's unique needs. As a Pack and Send franchise, we are looking for friendly and reliable individuals to join our team in the role of customer service representative & freight coordinator.

About role

As a customer service representative and freight coordinator at a Pack and Send franchise, you will arranging and performing pick-ups and deliveries with PACK & SEND vehicle. You will be responsible for accurately weighing, measuring, and consigning packages, as well as packaging consignments properly to ensure safe delivery. Additionally, you will be expected to complete administrative tasks promptly, track and trace consignments and issuing delivery confirmations. Providing exceptional customer service through various channels, such as over-the-counter, telephone, web, and online sales transactions, is a crucial part of the job. As a representative of the company, you will embrace and embody the "No Limits" culture, maintain a professional demeanor.

**Requirements**:
Monday-Friday 9 A.M - 5 P.M

Be a Permanent resident or a citizen of Australia.

Driver licence.

Strong communication, problem-solving, and organizational skills

Ability to work well in a fast-paced environment

Attention to detail and ability to multitask

Customer service experience preferred

**Benefits**:
Salary $23 - $29 / hour + Super

Full time position

Positive and collaborative work environment with support and training provided

Job stability and security in a well-established logistics company

Training programs included.

**Salary**: $25.00 - $30.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you have driving license?

**Education**:

- High School (Year 12) (required)

**Experience**:

- Customer service (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person


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