Player Services Assistant

Tennis Australia (TA) is one of the largest rights-holder, sport’s governing body and media production houses in Asia-Pacific and each year we deliver Australia’s premier sports and entertainment event, the Australian Open (AO). Employing passionate innovators from around the world and with the value of imagination underpinning everything we do, we strive to create world-leading, iconic experiences for our fans, patrons, and players.

We are now looking for a Player Services Assistant to join our team on a fixed-term contract until Jan 2025.

Working as part of the Player Services Team, this position is responsible for providing administrative and operational general assistance to the playing group in the lead up to and during the Australin Open.

Tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. Diversity in our Tennis community and our workplace is a strength and a pillar of our sport. We take great pride in providing a working environment that allows people to be their authentic self and offers the flexibility that our people need to thrive both at work and at home.

Fostering a workplace that is diverse and equitable is a high priority for Tennis Australia. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.

About the role

In this role you will:

- Provide comprehensive support for player services, including the administration of visas, accreditation, accommodation, and other player needs as required in the lead-up to the tournament
- Ensure a high level of professional service by promptly directing player inquiries to the relevant tournament areas during the event
- Monitor communication channels for players and deliver timely updates
- Assist in the planning, design, and setup of player areas at the AO
- Support with player gifting and entertainment
- Support in the supervision of the Player Services Team
- Assist with the promotion and supervision of Player Activations and Championship Celebrations
- Offer administrative support in developing training sessions and operational manuals for player services
- Collaborate with Tennis Australia departments and external suppliers

About you

To be successful in this role you will:

- Excellent administrative and organisational skills with a high attention to detail
- Ability to effectively time-manage and prioritise conflicting tasks to meet deadlines
- Demonstrated ability to exercise sound judgement in situations requiring complex decision-making
- Highly developed computer skills with experiences in databases and Microsoft suite
- Proven experience in events, event management, sports administration or similar
- Hold (or be willing to obtain) a current Police Check and Working with Children Check
- Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What’s in it for you?
- Career development with a range of on the job training opportunities
- Tickets to the Australian Open & Superbox tickets to concerts and events at Rod Laver & Melbourne Arenas
- Monthly health & wellbeing activities through our Serving Your Health program
- Onsite gym & tennis facilities
- Flexible working practices & free car parking
- Salary packaging & a range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you A copy of the position description can be found

here.
- Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety._

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

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