People Support Specialist

5 days ago

West Melbourne, Australia Australian Red Cross Lifeblood Full time

Use your general HR knowledge to provide first level support and advice to the business

12 months fixed term, full time parental leave cover

Located in West Melbourne, VIC

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

We’re looking for someone that is able to provide HR specialist support and advice, act as a partner to the business and assist with the P&C operations within the People Central system (SAP Successfactors) across Lifeblood. You will report directly in to the People Support Manager, and work in a team specialists. A day in the role will see you:
Create new starters, maintain employment records and update information to complete Lifeblood records & transactions

Manage workflows and end to end process including letter/contract generation

Provide first level support including coaching and training at employee and people leader level at both triage and closure aiming for first time resolution

Collaborate with relevant internal and external stakeholders

Manage the service desk systems including ticketing via Service Now, and inbox

**Sound interesting? Here’s what we’re looking for**:
Strong and detailed knowledge of the complete HR life-cycle processes & procedures as well as policies and governance

Experience in support HR and Payroll services in the current and future operating models

Ability to deal with complexity & solve problems effectively as they arise

Strong computer literacy across SharePoint & Microsoft suite with the ability to generate and analyse reports

Exceptional customer service skills with high attention to detail, with a focus on time management & continuous upskilling

Previous experience across SAP SuccessFactors would be desirable

This is a 12 months, fixed term full time parental leave cover with a hybrid work model of working from home and from our office in West Melbourne.

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. Whether it’s workplace safety or work/life balance, we look after our employees’ varying needs. As part of the Lifeblood team, you’ll have access to a generous salary packaging program, plus a great range of rewards like discounts on insurance, groceries, food & beverage, department stores, travel, and more.

Next steps

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