Patient Services Centre Team Lead

In this full time or part time role based in Epworth Eastern (Box Hill), you will work alongside the Manager of Patient Services and the Leadership Team to ensure the Patient Services team provides a streamlined and efficient approach to elective and emergency admissions. This covers all aspect of the patient’s journey prior to admission including theatre bookings, clerical pre-admissions, health fund eligibility checks and the admission of the patient.

The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry.

**You will make an impact by**:

- A strong customer focus to ensure a positive patient experience from booking to admission.
- Coaching and developing employees in the many aspects of Patient Services.
- Creating a positive team culture through new-starter orientation, recruitment activity, team leadership and roster management
- Having excellent communication skills
- Exceptional attention to detail
- An ability to cope under pressure and make informed decisions according to hospital needs

**To be successful in this role...**

Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. You have a collaborative leadership style and can bring out the potential in your team.

**You will have**:

- Demonstrated success in team leadership
- Solid understanding of medical terminology
- Extensive Clerical experience in a service-oriented environment
- Experience with, or knowledge of health fund checks and requirements
- Strong computer literacy
- Experience in IPM/CRM or similar health systems software will be advantageous

Position Description Inherent Requirements

**About Eastern**

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

**Qualifications**:

- Relevant qualification in relevant discipline e.g. Health Administration (Desirable)

**Additional Information**:
At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status_ (and not available in the public sector)_ provides the opportunity for employees to salary package up to **$15,900** pre-tax annually, plus **$2,650**meals and entertainment allowance leading to greater take home pay
- Discounted private health insurance
- Reduced cost of health services for you and your family at Epworth
- The largest educational scholarship program of its kind in Australia

**At Epworth, we care.**

We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. We care about giving our people support and flexibility to thrive, and contribute to our communities.

**Enquire / Apply**

Sound interesting? To apply, click the **I'm Interested**button now and attach your CV and cover letter.
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._