Front of House

2 weeks ago

Bondi, Australia Luxury Escapes Full time

**Company Description**
Luxury Escapes is one of the world's fastest growing travel businesses, reaching up to 7 million subscribers each month with exclusive limited time offers at 'insider' prices.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work’ by the AFR; employee experience is king here, with lunches provided 5 days a week, weekly events, the opportunity to experience the travel we offer and significant professional development opportunities - we go above and beyond to make every workday something to look forward to

We are seeking an experienced **Front of House** person who will be the first point of contact for all our customers at our brand new store at Bondi Junction

Responsible for superior levels of customer service whilst handling a high volume of customers you will ensure each person visiting the store feels welcome and valued.

**You will be responsible for**:

- Manage and resolve customer issues, escalations, and booking amendments
- Greet and check in customers, qualify their needs, and ensure a warm, professional welcome
- Maintain a clean, inviting store environment with up-to-date marketing materials
- Support consultants by adding booking details, preparing documentation, and confirming appointments
- Allocate and manage Customer Tracker cases, ensuring timely follow-up and resolution
- Gather and action customer feedback to support continuous improvement
- Stay up to date with LE products and promotions; promote offerings to drive retention
- Assist with in-store marketing and provide cross-functional support as needed

**Qualifications** What we are looking for**:

- Previous front of house experience
- Strong analysis and problem-solving abilities
- Travel industry experience (customer service, bookings, or front office preferred)
- Excellent written and verbal communication skills
- Strong ability to build and maintain customer loyalty through exceptional service
- Ability to perform under pressure in a fast-paced environment
- Quick learner with the ability to retain product and service knowledge
- Flexibility, this role would suit someone who is very flexible with a variety of shifts available. Our store will be open seven days a week with extended Christmas trading.

**Additional Information** What's in it for you?**
- Flexible hours.
- First-class health and well-being program, with breakfast and catered lunch provided five days a week, plus an exceptional Employee Assistance Program.
- Fun and flexible working environment.
- Opportunity to experience the travel we sell through famils.
- A fun, dynamic environment with a collaborative team.
- Generous staff discount and birthday leave
- We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview._

**As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.

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