Case Management Specialist

2 days ago

Murarrie, Australia Green Leaves Early Learning Centres Full time

**Description**:
At Green leaves Early Learning Centres, we take pride in building innovative and sustainable learning environments and practices in our state-of-the-art, purpose-built centres. Our offering is unique, and for us, it all comes down to the little things. Our team genuinely care about the learning experience of the children in each of our 53 centres nationally throughout Australia.

In this role you will support the execution of Green Leaves people and performance strategies through the interpretation of Awards, Agreements and legislation, and the provision of practical solutions to ER/IR issues while working to create and maintain positive and constructive relationships with employees. The role actively provides support and advice to employees and Centre management on various HR policies and processes, and coaches and supports managers to address performance and conduct issues.

**Day to day, you will**:
Assist Centre management and employees with the appropriate end-to-end management of employee grievances, disputes and running investigations, providing advice on a course of action
Represent Green Leaves and liaise between employees, managers, union representatives and the Fair Work Commission and other employment-related conciliation and tribunal hearings in order to assist disputes to an outcome
Help to identify and resolve workplace issues, measuring employee satisfaction and morale
Analyses exit interview data to review trends and identify focus areas for continued improvement
Identifies focus areas for the engagement and retention of employees
Supports and champions other People and Performance related projects and initiatives.

**You will hold**:
Qualifications in Human Resources, Psychology or another related discipline
At least 5 years prior experience in a similar ER/IR advisory role, advising and managing a diverse range of employee and industrial matters, through to effective resolution
Demonstrated experience and success in a similar role, ideally within early learning
In-depth knowledge and experience in all aspects of contemporary industrial and employee relations practice, including relevant legislation and Awards
Proven track record in managing formal complaints and conducting investigations

**You will have**:
The ability to build strong relationships with a range of different internal and external stakeholders
Effective problem-solving, negotiation, conflict resolution and influencing skills to navigate, guide and resolve complex people issues to an outcome
The ability to think outside the box, be creative, solutions focused and collaborative
Excellent written and verbal communications skills
Sound time and prioritisation skills with the ability to manage multiple cases within a fast-paced and dynamic environment
A professional, positive and polished approach, with the ability to deal with people in a variety of situations and levels
The ability to work with compassion and empathy as well as resilience
A team player with a ‘can do' attitude who is happy to muck in to help and support the broader team
Supportive and positive, and a strong leader in your own right
Wanting to grow your career and immerse yourself in continuous learning.

If you would like to be a part of a growing team and an organisation that is a leader in the sector, please apply

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