Team Manager

1 week ago

Sydney, Australia AMP Limited Full time

**The opportunity**

The primary purpose of the Team Manager is to manage and lead a team of phone-based consultants in the implementation, delivery and support of the growth and retention strategy. You will also be responsible for coordinating customer and consultant feedback/insights to improve customer offers and outcomes.

**How you will make an impact**
- Lead a team of consultants with a variety of roles, supporting growth and retention of customers
- Identify and fulfil the coaching, skills, experience and capability needs of consultants
- Ensure all team members work in a compliant manner in line with internal guidelines and obligations, and external regulatory requirements
- Monitor and deliver on agreed targets by providing leadership to drive an effective, efficient, collaborative and customer centric culture
- Manage cost centre within budget
- Improve and build upon customer offers via key stakeholder relationships
- Work as an SME on projects and tactical improvement initiatives as required
- Provide detailed performance reporting and customer insights to key stakeholders

**What you will bring to the role**
- Financial services industry experience
- Experience in managing a team.
- RG146 (mandatory)
- Completed tertiary qualifications (Legal or Business disciplines preferred).

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan here.

**Message to recruitment agencies

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