Consultant I

3 days ago

Burwood East, Australia SPS COMMERCE Full time

Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain

**Position Summary**:
We are seeking a **Consultant I**to join our Customer Success Team. In this role, you will collaborate with a team of professionals to develop standardized solutions for our customers. You will research, diagnose, resolve, and follow up on customer issues related to change events. Additionally, you will manage escalated events as needed.

**Key Responsibilities**:

- Install, upgrade, test, and configure systems to complete implementation projects.
- Consult with clients to analyze their operational needs and understand business objectives.
- Inform customers and stakeholders of project progress and track implementation to ensure deadlines are met.
- Perform initial technical implementation of technology products and address scheduling issues.

**Location**:
In this hybrid role, you will be required to work onsite from our Melbourne office 2 days (Tuesdays & Thursdays) per week.

**Required Qualifications**:

- Bachelor’s Degree with 2 years of related experience, an advanced degree without experience, or equivalent experience.
- Excellent communication, analytical, problem-solving, and troubleshooting skills.
- Strong organizational skills with the ability to manage multiple projects concurrently.
- Ability to apply, test, and reconfigure data rules to achieve desired results.

**Commitment to our Employees**:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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