Des Employment Consultant

7 days ago

Melbourne, Australia WISE Employment Full time

Are you a results driven customer service professional?
- Do you have a natural affinity to build relationships?
- Do you enjoy the challenge of reaching targets?

As an Employment Consultant in our
**Disability Employment Services** team, you will be working with disadvantaged job seekers to assist them in finding and maintaining secure employment. You will be identifying employment opportunities with employers, build and maintain those relationships and provide ongoing support.

**About WISE**

Celebrating 30 years in the employment services industry, WISE Employment is a not-for-profit organisation that is committed to providing quality employment, training and support to disadvantaged members of our community. We aim to inspire, transform and empower people by connecting them with employers who care. WISE also operates two highly successful socially inclusive social enterprises along with a range of other programs and services aligned to the needs in the community.

**The role**:

- Provide customer-centric one-on-one support/case management to job seekers
- Build rapport to understand their interests, skills and experience
- Identify and assess barriers towards employment and health management
- Identify additional support requirements they might need, and liaise with the relevant stakeholders to make them available
- Source employment opportunities with potential employers, build and maintain those relationships
- Network, develop and build relationships with potential employers
- Ongoing post-placement support ensuring job seeker maintains employment
- You will provide an outstanding level of customer service; motivating, encouraging and supporting our customers through their journey

**About you**:

- Experience in sales or customer service within a service industry such as retail, hospitality, travel, nursing, banking and finance or insurance would be advantageous but not essential
- Stakeholder engagement/management
- Outstanding communication skills, verbal and written
- Excellent time management and organisational skills
- Solutions focused, ability to multitask with good attention to detail
- Positive, flexible and resilient attitude
- Ability to work towards KPI’s
- You will thrive on our key attributes of Customer Centricity, Curiosity, Resilience, Adaptability, Creativity and a Growth Mindset
- Computer literacy
- Full Australian working rights, ability to satisfy national police check, and Working with Children Check requirements
- Hold a current driver’s license
- Fully vaccinated against COVID 19

**Why WISE?**
- Join a growing organisation making a difference in the community
- Great workplace culture, a collaborative and professional team that cares about their people
- Competitive salary package including base salary, superannuation and not-for-profit salary packaging
- Company mobile phone and laptop
- Reward and recognition initiatives
- Ongoing focus on learning and development, career progression
- Access to exclusive retail benefits and discounts
- Access to a Diversity Day and the ability to purchase additional annual leave
- Access to various healthy lifestyle initiatives and benefits

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