Ndis Support Coordinator

**Support Coordinator**

**SCOPE OF ROLE**

Reporting to the Director, the Support Coordinator is responsible for providing comprehensive support coordination to participants with complex needs, behaviours of concern, medical needs, or other circumstances, or where the National Disability Insurance Agency has deemed it reasonable and necessary to fund the Support Coordination funded support in their plan.

The Support Coordinator works with these participants to resolve points of crisis, assists in risk management procedures, provides informed choice and decision making to the participants about a wide range of services and supports, interfaces with mainstream and community services and ensures a high quality of integration of service delivery for these participants.

The Support Coordinator will support people with physical, intellectual, and psychosocial disabilities to implement their NDIS plan, build on their capacity and achieve their goals

The Support Coordinator will collaborate with the participants, their families, carers and other stakeholders to develop and implement supports. The Support Coordinator will utilise their qualified expertise, knowledge and experience to guide staff and lead the delivery of innovative and person centred supports.

**DUTIES AND RESPONSIBILITIES**
- Provide Level 2 Coordination of Support.
- Contribute to team education across all areas of Your Care Hub’s Support Service.
- Qualifications and outcomes are necessary for support coordination provision, undertaking activities such as:

- Understanding the Plan
- Connecting with Supports and Services
- Designing Support Approaches
- Establish Supports
- Coaching, Refining, and Reflecting with the participant
- Targeted Support Coordination
- Crisis: Planning, Prevention, Mitigation and Action
- Building Capacity and Resilience
- Addressing Barriers
- Designing Service Plan
- Reporting to the NDIA, as applicable, including on how receiving funded Support Coordination has built the participant’s capacity
- Arrangement of work:
75% billable, 25% administration.

**KEY FUNCTIONS**
- Assist the participant to implement their NDIS plan by maximizing choice and control and engaging high quality service providers.
- Contribute reporting and participate in review processes for the NDIS participants as requested or required.
- Manage and coordinate care team requirements for the participant.
- Maintain accurate records, relevant reporting, and communication in relation to the participant and their care team.
- Provide information to the participant and their care team in the language or mode of their choice
- Ensure that conflict of interest in any implementation of supports or management of the care team and participant need is clearly documented, explained, and managed with the participant, their support network, and the organization.
- Ensure that the optimal mainstream and community supports are utilized by the participant wherever possible and ensure the participant receives value for money services when NDIS funds are spent to achieve the objectives of the participants plan.
- Maintain confidentiality of client records and information.
- Encourage service innovation, continuous improvement, and a best practice culture.
- Report to the Director on any risks that may arise in program provision that may potentially impact on the organisation.
- Participate in the development of new services as required.
- Participate in relevant committees, reference groups, forums etc as required.

**SELECTION CRITERIA**
- Successfully demonstrated experience in coordinating responsive, individualized support to participants with complex needs, behaviours of concern, medical needs, or other high-risk circumstances
- Demonstrated experience in service delivery and design for those with complex needs including where collaboration with, and accountability to multiple services is required
- A commitment to person centred and family centred practice and maximising the opportunities and support of participants with disabilities and their families within their local communities.
- Experience in external representation and risk-based decision making
- Comprehensive working knowledge of legislation, policy and service standards including NDIS, disability, mainstream and community service systems, with a commitment to working within the NDIS policy and funding framework.
- Evidence of a commitment to ongoing learning and innovation in developing and evolving practice and service culture.
- Demonstrated commitment to implementing Your Care Hub policies and programs under the direction of the Director, and a high level of professional integrity and accountability.
- Exceptional experience in evidence based written documentation and verbal communication and negotiation skills.
- Demonstrated leadership skill and capability.
- Strong organisational skills and high levels of productivity.
- Valuing attitudes and commitment to children and adults with disa