Administrative & Marketing All-rounder

**About us**

Emotional Health Centre (EHC) is a growing private psychology practice in Bayside, Melbourne. It is our mission to provide welcoming, accessible, and professional psychology and allied-health services to individuals across their therapeutic journey.

**What we offer**
- A flexible and collaborative workplace
- Opportunities for growth and learning in the area of psychology.
- 360 Degree view of the workings of a private practice
- An intimate and close-knit team of experienced professionals
- A diverse range of services including therapeutic support, workplace training, NDIS, resilience workshops, hypnotherapy.

**About the role**

This is not your typical admin role. We’re seeking someone with excellent organisational skills who also brings strong _**digital fluency,**_ _initiative,_ and a “can-do” mindset. You’ll be supporting our day-to-day clinic operations _and_ helping to drive improvements in areas like marketing, social media, website content, and system optimisation.

You’ll be working closely with the Practice Manager and wider team, handling a variety of responsibilities across admin, communication, and digital systems.

We are seeking a reliable, confident, and committed individual to lead the administrative duties at our Cheltenham clinic. The successful applicant would have relevant experience working in an admin role at in a health care setting and enjoys working in a busy and fast-paced environment alongside the Practice manager.

Have knowledge of MHCP Medicare processes, NDIS billing, policies and procedures.

Bonus points if you have knowledge and experience with Halaxy CRM.

A unique and researched cover letter required after reviewing our website detailing what skills you can bring to our practice.

**Main duties and responsibilities**
- Greeting patients, booking appointments, answering telephones, liaising with various government agencies and GP’s, arranging patient files and filing, photocopying, keeping a clean and efficient office.
- Managing multiple demands in a timely manner, excellent attention to detail, and demonstrated capacity to work autonomously, whilst also being part of a team.
- Establishing and completing policy and procedure documents.
- Booking appointments, managing records, and supporting clinicians
- Coordinating social media content, newsletters, and basic website edits
- Assisting with internal systems improvement and marketing projects
- Contributing to policy and procedure documentation

**Other duties**

Fulfil other duties as required by management as requested/required. This may include procedural audit, social media campaigns and website descriptions.

**KEY SELECTION CRITERIA**

**Experience**
- High level of organisational skills
- Experience with practice management software programs (Halaxy) and billing procedures, including Medicare, TAC, NDIS is necessary.
- Up to 1 year of previous experience working in a similar administrative role required.
- High IT competency and experience with CRMs (Halaxy highly preferred)
- Bonus: Experience with websites, SEO, Canva, Meta Business Suite, Google Busines

**Skills & competencies**
- Customer service focused: committed to providing exceptional customer service across all channels - written, phone and face to face.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

**Personal attributes**
- Professional approach
- Ability to work under pressure
- Organisational and time management skills
- Excellent attention to detail
- Confident manner
- Positive approach to change

**Hours**

Monday, Wednesday & Friday - 9:30 am to 5:30 pm with 30 minute lunch break.

**Salary**

Salary will be based on experience level under the **Health Professionals and Support Services Award (MA000027)**

**How to apply**

Please provide a cover letter addressing the Key selection criteria and CV.

Work Remotely
- No

**Job Type**: Part-time

Pay: $22.67 - $26.60 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- administration: 2 years (required)

Work Location: In person

Application Deadline: 10/05/2025