Customer Success

1 week ago

Sydney, Australia Matific Full time

**THE COMPANY**

Matific is a leading global EdTech provider delivering an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 50+ countries we are helping educate the youth and bring equality to education. With over $75M USD in funding, we are serious about accomplishing our goals. We’ve also been recognised by a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few.

**THE ROLE**

Our Customer Success team is responsible for ongoing relationships with our existing customers in **Australia, New Zealand and parts of Asia**, driving up customer satisfaction and maximising retention. We are looking for a highly motivated individual to join our current CS team in Sydney, with a clear passion for building a high growth startup. This is a perfect role for a** **graduate with some customer care experience

The role will be responsible for delivering training, providing proactive support, driving engagement with our platform and sales support. Over time, success in the role will open opportunities to take on more responsibility within the company.

**RESPONSIBILITIES**
- Onboarding. An essential part of the customer journey is to start off with all the information and support they need to get started on the platform. This includes assistance in setting up teachers and classes and onboarding the basics to get them going quickly.
- Training and Support. Proactively provide training and support to our local customers both onsite and online, to ensure they can use the full feature set of Matitic.
- Engagement. Check and send regular usage reports to customers to ensure constant engagement **and proactively seek opportunities to be in contact and provide support.**:

- Upsell. Proactively monitor licence usage and upsell additional licences being used.
- Renewals. Ensure maximum renewals yearly both by school number and value, with a goal of maximising revenue and annual retention.
- ** Prospecting (reactive)**. Run regular webinars to train teachers on the basics and the advanced features of Matific.
- Keep up to date with**, and confidently know,** all aspects of the website.
- Generate invoices for renewals and upsell** licence** invoices.
- Attend conferences to be on the Matific stand**.**:

- Occasional evening webinars or conference calls as required.

**Requirements**:

- 2+ years' experience in customer success, with proven measurable results.
- ** Must be available to work from the Sydney CBD office 3-4 days per week.**:

- Strong consultative skills and **“can do” **attitude**.**:

- High-level of proficiency in the English language, both written and spoken.
- High energy, happy, always smiling, motivated and driven to succeed.
- At least an intermediate level of **E**xcel is **essential.**:

- Confidence in using different computer programs** (training provided).**

**Benefits**:

- Excellent remuneration, including commission on renewal percentage.
- Award-winning leadership**:o**ur founder and leadership team successfully built and exited multiple high-growth tech businesses
- A great team and working environment in Sydney’s CBD
- Exposure to a high growth tech business, rapidly expanding globally.

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