Level 1 Support Officer/ Digital Corporate Support

2 days ago

Canberra, Australia HiTech Personnel Full time

**Reference #**:

- JF/JA0774**Title**:

- Level 1 Support Officer/ Digital Corporate Support officer - Federal Govt**Category**:

- ICT**Location**:

- ACT**Work Type**:

- Contract**Remuneration**:

- $Neg**Term**:

- 12 months + EXT**Description**:

- **Federal Government Department**:

- **Initial 12-month contract with long term extensions**:

- **Attractive hourly rate $$**

A **Federal Government Department** is looking to engage an enthusiastic **Level 1 Support Officer/ Digital Corporate Support officer **to provide corporate and technical support to departmental staff and external clients. On offer is an initial **12-month** contract with** further extension options.**

The successful** Level 1 Support Officer/ Digital Corporate Support officer **will be responsible for the below:

- Provide Level one ICT service desk support and corporate triage services for all department staff including Portfolio Agencies.
- Find solutions to corporate and ICT problems faced by users and the business including supporting users through change activities and digital innovation.
- Monitor team service request, responding to and resolving Level one ICT or Corporate customer enquiries within Service Level Agreements (SLA) timeframes
- Provide input and update knowledge guides for users and Standard Operation Procedure (SOP) documentation for administrators if required.

The successful **Level 1 Support Officer/ Digital Corporate Support officer **will have experience in the following:

- Minimum 2 years’ experience providing 1st level IT support
- Strong customer service and conflict resolution skills with a creative approach in solving problems and troubleshooting skills
- Well-developed interpersonal skills and the ability to work well with all levels of the organisation and strong skills in dealing with people
- A positive and friendly attitude and genuinely enjoy helping people with technology and corporate requests.

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