Retail Customer Service Officer

1 week ago

Colac, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Casual position, shift available Monday to Friday between 8.45am - 5.06pm
- Extensive, supportive training on commencement in the Post Office, from Monday - Friday, a 5 hour shift daily for initial 8 weeks
- Loaded casual rate $33.66 / hour increases to $35.98 / hour after 3 months, + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    7 hours ago

    Colac, Victoria, Australia Australia Post Full time

    **Help us deliver like never before**Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.**About the...

  • Retail Customer Service Officer

    1 week ago

    Colac, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    3 days ago

    Colac, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    5 hours ago

    Colac, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail: Casual Customer Service

    1 day ago

    Colac, Victoria, Australia Telstra Full time

    **Employment Type**:Casual**Closing Date**:22 Feb 2025 11:59pm**Job Title**:Telstra Retail: Casual Customer Service & Sales Consultant COLAC**Job Summary**As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...

  • Customer Service Officer

    7 days ago

    Colac, Victoria, Australia Careers at Council Full time

    OverviewCustomer Service Officer role at Careers at Council, Colac, Victoria. This is a Permanent Full-Time position.As Customer Service Officer you will ensure that Council provides an efficient and responsive service, serving residents and customers with information about Council services and processes, and delivering a customer service experience aligned...

  • Customer Service Officer

    7 days ago

    Colac, Victoria, Australia Careers at Council Full time

    OverviewCustomer Service Officer role at Careers at Council, Colac, Victoria. This is a Permanent Full-Time position.As Customer Service Officer you will ensure that Council provides an efficient and responsive service, serving residents and customers with information about Council services and processes, and delivering a customer service experience aligned...

  • Retail: Full Time Customer Service

    1 day ago

    Colac, Victoria, Australia Telstra Full time

    Employment TypePermanentClosing Date6 Nov 2024 11:59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant COLACJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Retail: Part Time Customer Service

    1 day ago

    Colac, Victoria, Australia Telstra Part time

    This is a Telstra Retail: Part Time Customer Service & Sales Consultant COLAC role with Telstra based in Colac, VIC, AU == Telstra ==Role Seniority - juniorMore about the Telstra Retail: Part Time Customer Service & Sales Consultant COLAC role at TelstraEmployment TypePermanentClosing Date10 Oct 2025 11:59pmJob TitleTelstra Retail: Part Time Customer...

  • Retail: Part Time Customer Service

    2 days ago

    Colac, Victoria, Australia Telstra Full time $70,000 - $120,000 per year

    Employment TypePermanentClosing Date10 Oct :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant COLACJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...