Customer Service Officer

3 days ago

Colac, Victoria, Australia Careers at Council Full time
Overview

Customer Service Officer role at Careers at Council, Colac, Victoria. This is a Permanent Full-Time position.

As Customer Service Officer you will ensure that Council provides an efficient and responsive service, serving residents and customers with information about Council services and processes, and delivering a customer service experience aligned with Council values and best practice standards.

Key Responsibilities
  • Provide a friendly, courteous and responsive central point of contact for customer enquiries, transactions and requests.
  • Respond to enquiries on designated aspects of the Council's operations or direct complex and technical enquiries to appropriate departments.
  • Accurately register and record customer requests using a range of computer systems, including a Customer Request System and a Record Management System.
  • Perform administration and cashiering duties under supervision, including receipting, reconciliation and banking using the Financial Management System.
  • Proactively advise and recommend online services and information to residents and customers.
  • Contribute to a culture of continuous improvement, collaboration and exceptional customer service.
  • Answer and screen all phone calls, assisting, connecting or transferring inbound calls efficiently.
About You
  • Demonstrate highly developed interpersonal skills for working as part of a team, with minimal supervision, using initiative in a fast-paced environment.
  • Have excellent communication skills and demonstrated problem-solving abilities.
  • Show sound administration and clerical experience including cash handling and reconciliation.
  • Have excellent customer service skills with experience in Reception and Call Centre operations.
  • Have well-developed computer literacy, including experience with databases, Customer Request Management technology and other software programs.
  • Demonstrate the ability to think laterally to source accurate information quickly and effectively.
Salary and Application Details

Salary information: $67,226.64 to $70,836.48 per annum plus superannuation.

Applications close on Tuesday 9 September 2025 at 11.59pm.

How to Apply
  • Download and review the Position Description including the Key Selection Criteria.
  • Include with your application: Letter of application, Current resume, Key Selection Criteria responses.
  • Submit your application.
Contact for Further Information

If you have any questions relating to the position, please contact Paul Constantinidis, Team Leader Customer Service, on 03 5232 9400 for a confidential conversation.

Andrew Tenni
Chief Executive Officer

Colac Otway Shire Council is a child-safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.


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