Retail Customer Service Officer

1 week ago

Traralgon, Australia Australia Post Full time

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- About 22.5 hours / week, rotating roster across Monday - Friday, 6:00am - 12:00pm (Extra hours may become available)
- + 11.5% superannuation
- + Post Perks Access to hundreds of discounts and benefits ranging from discounts on selected Apple products to great deals on hire cars and travel insurance.
- + Career opportunities, you will have access to all Australia Post jobs before they are advertised externally

**You'll be**:

- Sorting the parcels and mails in the morning(primary)
- Delivering the parcels and mails to the customers with the car(primary) and motorbike if needed
- A relief person if other staff is on leave
- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

About you

You’re friendly, enthusiastic, work hard and reliable. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 22 kgs of mail regularly and stand for your shift
- Have a motorbike licenses is preferable

**Job Types**: Part-time, Permanent, Casual

Pay: $30.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Performance bonus

Work Location: In person

  • Retail Customer Service Officer

    4 days ago

    Traralgon, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Casual Retail Assistant Traralgon House

    14 hours ago

    Traralgon, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | Traralgon | HOUSE**: **Location**: TRARALGON (318) **Posted on**: 26 May 2025 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned and fastest...

  • Retail: Part Time Customer Service

    6 days ago

    Traralgon, Victoria, Australia Telstra Full time $45,000 - $60,000 per year

    Employment TypePermanentClosing Date8 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant TRARALGONJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Retail: Part Time Customer Service

    2 weeks ago

    Traralgon, Victoria, Australia Telstra Full time $40,000 - $60,000 per year

    Telstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.Our TRARALGON store is hiring a Retail Consultant to join the team on a part time basis. Working in a Telstra Retail Store is...

  • Customer Service Officer

    2 days ago

    Traralgon, Australia The Y Victoria Full time

    Our Vision is a better tomorrow where all people can belong. As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better. About the...

  • Customer Service Officer

    2 weeks ago

    Traralgon, Victoria, Australia ASIC Full time $81,900 per year

    At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.Join ASIC as aCustomer Service Officerand be the first point of...

  • Telstra Retail: Part Time Customer Service

    4 days ago

    Traralgon, Victoria, Australia Telstra Business Technology Centre Perth South Full time $45,000 - $60,000 per year

    Employment TypePermanentClosing Date8 Nov :59pmJob TitleTelstra Retail: Part Time Customer Service & Sales Consultant TRARALGONJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Customer Service Officer

    3 days ago

    Traralgon, Australia YMCA Recreation Full time

    Free access to gyms, recreation, and aquatics centres across the state! - Greet customers and be the face of the centre! - $31.18 per hour + superannuation + Y Benefits - Our Vision is a better tomorrow where all people can belong._ As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us,...

  • Casual Customer Service Officer

    15 hours ago

    Traralgon, Australia Benetas Full time

    Traralgon, VIC, Australia, 3844 - Administration / Customer Service - Casual - Closing on: Oct 15 2025 Join our team of over 2,000 people making a positive difference to older Victorians through aged care, retirement living, home care and community services. As a trusted not-for-profit organisation, we value collaboration, new ideas and investing in people....

  • Casual Customer Service Officer

    1 week ago

    Traralgon, Victoria, Australia Benetas Full time $45,000 - $60,000 per year

    Traralgon, VIC, Australia, 3844Administration / Customer ServiceCasualClosing on: Oct Join our team of over 2,000 people making a positive difference to older Victorians through aged care, retirement living, home care and community services. As a trusted not-for-profit organisation, we value collaboration, new ideas and investing in people. Our inclusive...