Resident Services Manager

5 days ago

Canberra, Australia LDK Healthcare Full time

**About LDK Seniors’ Living**

LDK Seniors’ Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® - our guarantee that once our residents call LDK home, they will never have to move again.

**About Amberfield**

LDK Seniors' Living’s newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra’s inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. LDK’s range of community activities will promote well-being and provide an exceptional and fulfilling senior living experience so residents thrive at every stage of life. This is underpinned by the assurance of a full range of care options, from independent living to 24/7 high-level care, including dementia support. Residents will enjoy resort-style living, with first-class amenities on-site including a restaurant, cafe, bar, greengrocer, theatre and beauty salon. along with a wellness centre offering a gym, indoor pool, and private health consultation rooms. Thoughtfully designed outdoor spaces include a dog park and eco park.

**About the Role**

Are you a people focused professional with a drive to create, grow and lead your pivotal Resident Services Team to success? Reporting to and working alongside the Assistant General Manager at LDK Amberfield, you'll aim to effectively connect village teams including sales, operations and care, to lead and coordinate the staged move-in experience of our new residents into their purpose-built five-star homes. Overseeing all aspects of our residents’ move in and ongoing lifestyle experience, you will create a warm atmosphere that will make residents feel at home, ensuring our company brand, standards and values shine.

If you have the confidence and capability to create an exceptional service for our residents, championing a positive work environment and challenging your team to do the same, we may just have the role for you.

**About You**
- Passion for delivering exceptional customer service and achieving successful customer metrics.
- Excellent communication and interpersonal skills.
- Strong leadership skills with a focus on team creation, development and engagement.
- Effective problem-solving skills and ability to manage competing priorities.
- Experience working in a dynamic, high volume work environment.
- Upholding the LDK values of Love, Decency and Kindness.
- (Desirable) Bachelor’s degree in Business, Management, Hotel Management.

**LDK Benefits**
- Onsite staff parking, cafes and restaurants available including a free daily Coffee or Tea
- Retention bonus
- Employee referral bonus
- Novated Leasing options
- Great retail discounts with stores including JB Hi-Fi, The Good Guys, K-mart, Woolworths and more
- Access to Comm-Bank Workplace Banking
- Continuous professional development and promotional opportunities
- Working in a supportive and welcoming environment with a culture driven by our organisational values.

If you're passionate about resident experience excellence and ready to make an impact, we would love to hear from you

  • Resident Services Manager

    2 weeks ago

    Canberra, ACT, Australia Ldk Healthcare Full time

    LDK Seniors' Living is building Australia's most innovative seniors living villages, delivered through a genuine continuum of care, in world-class vibrant communities, that will truly be worthy of our seniors. Greenway Views is our first purpose-built LDK Seniors' Living village in Canberra, situated in Greenway, Tuggeranong. It has been designed with our...

  • Resident Services Manager

    2 weeks ago

    Canberra, Australia LDK Healthcare Full time

    **About Us** Step into the world of unparalleled luxury and hospitality at Amberfield Village, Canberra's newest 5-star residential gem. We're not just a workplace; we're a community committed to excellence, employee satisfaction, and professional growth. Join us and experience a workplace where values of love, decency, and kindness drive every interaction,...

  • Resident Services Manager

    1 week ago

    Canberra, ACT, Australia Ldk Healthcare Full time

    **About Us**Step into the world of unparalleled luxury and hospitality at Amberfield Village, Canberra's newest 5-star residential gem. We're not just a workplace; we're a community committed to excellence, employee satisfaction, and professional growth. Join us and experience a workplace where values of love, decency, and kindness drive every interaction,...

  • Resident Services Coordinator

    7 days ago

    Canberra, Australia LDK Healthcare Full time

    LDK Greenway Views are looking for a Resident Services Coordinator to join our team. Working alongside the Resident Services Manager this exciting role provides services to residents since the support for new residents or respites in the move-in process, ensuring a high standard of service and supporting the activities or the concierge service at Greenway...

  • Resident Services Coordinator

    6 days ago

    Canberra, ACT, Australia Ldk Healthcare Full time

    LDK Greenway Views are looking for a Resident Services Coordinator to join our team. Working alongside the Resident Services Manager this exciting role provides services to residents since the support for new residents or respites in the move-in process, ensuring a high standard of service and supporting the activities or the concierge service at Greenway...

  • Residence Manager Role

    2 weeks ago

    Canberra, ACT, Australia beBeeResidence Full time $90,000 - $135,000

    Residence Manager Job DescriptionThis is a demanding but rewarding position that requires excellent inter-personal and organisational skills, great team work and strong customer focus. The core of the role is to ensure the smooth running of the Residence both as a venue for official events (meals, receptions, meetings, etc) and as a family home.The Residence...

  • Resident Services Assistant

    2 weeks ago

    Canberra, ACT, Australia Hindmarsh: Sa Full time

    Casual role - Night / sleepover shifts & weekends are requiredConvenient work locations in Kambah, Deakin & LyonsFriendly & supportive work environmentAbout Hindmarsh RetirementAt Hindmarsh Retirement we are passionate about our retirement communities.Most importantly, we value our partnerships with our residents.The Hindmarsh family and staff work hard to...

  • Head Of Residence

    1 week ago

    Canberra, ACT, Australia Australian National University Full time

    **Classification**: Senior Manager 2 (Administration)**Salary package**: $137,231 per annum plus 17% superannuation**Terms**: Full time, continuingThe Residential Experience Division has a position available for Head of Hall at the ANU campus student residence.The Residential Experience Division, within the Service Portfolio, delivers on ANU strategic...

  • Head Of Residence

    2 weeks ago

    Canberra, ACT, Australia Australian National University Full time

    **Classification**: Senior Manager 2**Salary package**: $132,590 per annum plus 17% superannuation**Term**: Full time, Continuing (multiple positions available)The Residential Experience Division has multiple positions available for Head of Hall at the ANU campus student residences.The Residential Experience Division, within the Service Portfolio, delivers...

  • Aus (Canberra) - Residence Manager, Eo

    2 weeks ago

    Canberra, Australia Foreign & Commonwealth Office Full time

    Job Description (Roles and Responsibilities) **Main purpose of job**: - The British High Commissioner’s Residence (the Residence) is a substantial and elegant property which serves three overlapping functions: it is home to the British High Commissioner; it is the main representational property in the UK in Australia Network, used for representational...