Customer Success Manager

**Job Description**:
The Customer Success Manager role is an integral part of the team and is responsible for driving performance and sales support for our retailer partnership.

This role is centered on supporting our retailer team throughout the pre and post-onboarding process. This includes managing the day-to-day support for our retailer partner, providing efficiency in the development and operational management. The position requires strong interpersonal skills to manage day-to-day client communication, a strategic mindset to help develop media recommendations and help to deliver the retailer's goals.

Overall, the Customer Success Manager (CSM) is better understood as being adept in all areas of the retailer partnership. We empower our staff to manage all aspects of their retailer relationships, from training internal teams to understand the benefits of our platform across their entire teams, making recommendations (with the support of the retail lead) including the trading and ecommerce sales divisions, through to helping support suppliers get the best out of the Citrus platform. Working closely with our TAMS to ensure communication is shared amongst the business and targets are met. The CSM is supported by the company leads in the various cross-functional departments; however, we think it’s important that the CSM has the ability to action forward necessary tasks on demand.

**About you**:

- Strong retail media, eCommerce and digital knowledge
- Previous experience within the supplier/retailer sector
- Efficient time management skills
- Extended experience of client-facing account/client management experience
- Domo experience (desirable)
- Digital Media experience
- Supplier Media experience

**Our Perks and Benefits**:
Here at CitrusAd we are all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.

Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace. We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion, and belief (including no belief), marriage or civil partnership status or sexual orientation.

Simply put - we love our people and understand it is each of us coming together to create a winning. To support you, we will provide you with:

- A comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing
- A creative, fun and rewarding office environment backed up by our **Publicis Liberté** flexibility approach “working your way, with us”
- Access to our Global AI Platform, **Marcel**, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network
- Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes
- A culture of open feedback and support to reach your goals through our Career Conversations program
- A committed Diversity, Equality and Inclusion strategy driven through our **Viva Women**, **Égalité, enABLE** and **Embrace** (reconciliation action plan) programs
- ** Work Your World** program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
- Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
- Access to counsellors, psychologists and professionals through **Sonder** - an all-in-on digital wellbeing technology platform designed to support psychological, medical & safety needs

Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.

**Love this job and want to apply?**

Do not be discouraged if you do not hear from us right away. We are taking our time to review all resumes, and to find the best people for CitrusAd.

Thanks for your interest in working for CitrusAd. We love it here, and think you will, too.

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