Technical Support Officer

4 days ago

Gold Coast, Australia Insight Resourcing Pty Ltd Full time

Be part of this growing national energy company
- Excellent team culture and fun working environment
- Great remuneration package and bonus structure

As a thriving national enterprise in the installation of solar energy, our client specialises in connecting people with affordable and environmentally sustainable energy for their home. Originating in 2012 with a hub on the Gold Coast, this fast-growing business has established a solid footprint across the eastern seaboard of Australia.

With a great offices located in Coombabah, complete with upbeat music, ping pong table, basketball/tennis courts and a trendy working environment, this is an opportunity to join a company that values having fun while you work.

On a day to day basis you will liaise with customers and installers, to provide exceptional after-sales support. This includes answering technical queries and troubleshooting solutions to the enquiries received by the Customer Care Team.

**Job tasks and responsibilities**:

- Generating cases via CRM to track and resolve customer enquiries
- Answering technical product/installation enquiries and troubleshooting solutions
- Liaise with operations, sales and customer care departments to ensure cases are dealt with efficiently
- Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards

**Skills and experience**:

- Excellent written and verbal communication skills - particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and providing a solution.
- Good organisational skills
- Technical understanding of Solar PV or direct Solar Industry experience is highly regarded
- The ability to prioritise and problem solve
- Eagerness to support all team members as required
- Proactive attitude and strong work ethic

On offer is a base salary of $70k + super, plus entry into an exciting modern business experiencing some rapid growth.

**Insight Resourcing

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