Customer Contact Officer

6 days ago

Pyrmont, Australia Bluelink International Australia Pty Ltd Full time

**Bluelink, L'art de la Relation.**

Bluelink - Air France KLM contact centre subsidiary is responsible to provide service on behalf of the prestigious airlines group Air France-KLM.

**How will you be involved?**

**Your mission**:
Within a team dedicated to the **Devialet** customer relationship, you will provide a high quality telephone customer service to the brand’s Asian and US Market:

- Informing and providing advice on the brand’s products to customer and prospects
- Promoting and selling the brand’s products
- Handling the after-sales service; assisting customers in setting up and using the products
- Helping customers to solve defaults and dysfunctions
- Complying with the performance and quality indicators as well as the commercial procedures of the brand

**How will you make yourself a perfect fit?**
- You have Bilingual language skills (Korean &/or English) both written and oral
- You are passionate about technology and sound/music, keen on streaming music;
- You have an empathic attitude and great interpersonal skills
- Prior experience in telephone customer relationship (ex call-centre or hotline) are highly regarded
- You have a way with words in writing as well as in speaking. You like to listen, assess situations and to bring solutions
- Flexible for rotating roster between 11am-7pm Mon-Fri

**How will you be excited along this journey?**
- Be part of our team in a fun, dynamic and diversified environment
- Basic position to kick-start your career
- Full-time permanent contract
- Full comprehensive training program
- On-going training and skill development opportunities
- Attractive monthly incentives on target KPIs
- Monthly awards recognition and event celebrations
- Staff travel benefit and discount (T&C applies), Birthday day-off
- Located in Pyrmont, a vibrant suburb 5 minute walk from City Centre

**Benefits**:

- Professional development assistance
- Referral program
- Work from home

Schedule:

- 8 hour shift
- Rotating roster
- Shift work

Supplemental pay types:

- Monthly bonus
- Penalty rates
- Performance bonus
- Retention bonus

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Korean (required)

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in Pyrmont, NSW 2009

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