Product Support Specialist

1 week ago

Sunshine, Australia AGCO Full time

**Product Support Specialist**

**Who We Are Looking For**:
Aftersales position supporting the AGCO Dealer network. Providing a contact point for technical support, and providing dealer assistance regarding:

- Operational / departmental support; workshop operation, special tooling, customer queries, product campaigns and training requirements.
- Technical support, providing a first point of contact to assist with technical issues within the dealership, and provide timely solutions to ensure consistent uptime of AGCO products.

**What You Will Do**:

- Work alongside our dealer partners to resolve field service issues.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems
- Perform technical visits as required to support timely resolutions to product issues.
- Communicate with dealers directly and via Tech Connect support portal.

**What You Will Bring**:

- Good Product & Technical understanding of modern agricultural equipment.
- Understanding and awareness of the Australian agricultural industry.
- Awareness of Occupational, Health & Safety requirements.

**A Plus If You Have**:

- Minimum Level of Education Required for Position - Associate's/Technical Degree - Trade Certificate
- Moderate/reasonable problem solving skills - Requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitive information in complicated or novel situations. Multiple sources of information refer to a diverse range of internal and external sources such as procedures and practices in other areas, team, companies etc. The ability to filter, prioritize, analyze and validate potentially complex and dynamic material.

**Who You Are**:

- Aligning Performance for Success
- Building Customer Relationships
- Building Partnerships
- Coaching
- Continuous Improvement
- Creating a Culture of Trust
- Customer Focus
- Delegation and Empowerment
- Driving for Results
- Influencing
- Inspiring Others
- Monitoring Information

**What We Offer You**:

- The opportunity to join a true global company
- AGCO employees work flexibly from the office, home, or a hybrid of both
- Work with a market leading product range
- Solid professional development opportunities through AGCO University

**AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.**

**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people

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