Customer Service Manager

5 days ago

Flemington, Australia Sharp & Carter Full time

Work in a supportive and fun team in a hands on managerial role
- A salary of $100,000+ super
- Excellent Flemington location with free parking and close to transport

**About the role**

We are looking for Customer Service Manager with the drive to implement changes and improvements to medium sized contact centre. You will have the freedom and responsibility to dive into the role and make it your own. Working within the horse racing sector, you will have a can-do attitude and initiative to self learn this exciting and fast paced industry.

**Responsibilities**

Your responsibilities will include but not be limited to;
- Manage all aspects of the Customer Service call centre team
- Research and implement a new CRM for the team to utilise.
- Communicate and build relationships with key internal and external stakeholders
- Manage and oversee daily operation in line with business goals and daily targets
- Implement projects, improve processes, and work on best practices with the team.
- Train and develop Customer Service consultants and implement development plans
- Manage all key metrics and reporting for the Customer Service team to ensure optimal performance

**Skills / Experience**

Our client is seeking a experienced versatile and engaging manager You will be skilled in the following areas;
- Experience within the sporting or wagering industry would be a positive
- At least 2-3 years experience managing in a busy contact centre environment
- Skilled in driving improvement and working across a multitude of projects
- Proficient in Microsoft Office and the use of Customer Relationship Managing systems
- Excellent communication and stakeholder management skills, with the ability to work in a collaborative team
- High level of attention to detail and the ability to follow through with all work, and go above and beyond
- Ability to create, plan, monitor and execute action place

**Benefits**

Exciting and fun social club

Constant training and development as well as leadership courses

Friendly and hardworking team

Hybrid work from home 50% of the time after training

Free onsite parking

**About the client**

A well established and experienced sporting leader who work closely with owners, race courses and stakeholders to provide amazing experiences. With a large focus on building strong relationships, honesty and integrity this is a great place for long term career progression.

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