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Claims Service Officer

2 weeks ago

Sydney, Australia Allianz Australia Full time

**CLAIMS SERVICE OFFICER/S - PERSONAL INJURY I SYDNEY, NSW (Temporary contract until 28th November 2025)**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You will be responsible for**
- Ensure internal and external customer expectations are exceeded and business objectives met by efficiently undertaking claim processing and administrative functions including lodgement of new claims and processing medical transactions.
- Ensure work is completed with a high level of accuracy, decisions are evidence based (in line with allocated authority), clearly documented and in accordance with external/internal policy and procedure.

**About you**
- Experience in a customer service (including retail) or administration support role - insurance and/or finance industry with knowledge of Workers Compensation would be an advantage.
- An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation would be an advantage.
- Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Entry Level

**Location**:

- Sydney, NSW, AU, 2000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Temporary

**ID**:

- 62845

**Position Cluster**:

- Non-Executive