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Service Advisor

2 weeks ago

Campbelltown, Australia Mazda Full time

Join **Macarthur** **Mazda** and become an important member of our professional and friendly team. Experience our world standard facilities, on-going training, great team spirit, plus amazing lifestyle. Be part of a company large enough to reward ability and personal enough to care.

We are excited to offer an amazing opportunity for a passionate, motivated and experienced **Service Advisor **to join our **Mazda **Service Team**, located in **Campbelltown.**

**About the Role**:
As a Service Advisor, you will be someone who enjoys a challenge, working in a team environment with great customer service skills.

**Responsibilities**:

- Serve as the first point of contact for customers, assessing their needs.
- Liaise with the workshop and parts departments.
- Provide quotes for repair jobs and ensure customers receive exceptional service.
- Meet and exceed manufacturers' CSI targets.

**Requirements for the role will involve the following**:

- Experience in retail automotive service.
- Strong communication and customer service skills.
- Commitment to exceeding customer expectations.
- Automotive technical knowledge.
- Familiarity with ERA-Power DMS preferred.
- Punctual, reliable, and well-organised.
- Team player with a professional attitude.
- Current driver's licence.
- Attention to detail.

**What we offer**:

- Employee Assistance Program (EAP)
- Training Pathway and Growth opportunities provided
- Join a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance
- Discounted Bupa Private Health Insurance
- Exclusive discounts with our Samsung Partnership Program
- Discounted Gym memberships