Retail/online Customer Service

5 days ago


Lidcombe, Australia Mobileciti Full time

Greet and assist customers in finding their desired products.
- Provide product recommendations based on customers' preferences and needs.
- Aid customers throughout the purchasing process, including handling payments and packaging items.
- Assist with shop click-and-collect orders.
- Process and evaluate returned items after sales.
- Ensure that all visual merchandise meets high-quality standards.
- Maintain a clean and organized store environment.
- Creating a passionate and unique shopping experience for our customers
- Providing and maintaining friendly, helpful and professional customer service to customers at all times.
- Maintain Online Store performances and good customer feedbacks.
- Managing Online store disputes in relation to customer purchases
- Identifying and fulfilling customer needs to achieve satisfaction
- Handling complaints, providing appropriate solutions and alternatives
- Follow communication procedures, guidelines and policies
- Processing & assessment of after sales returned items
- Other Ad-hoc tasks as assigned and general store tasks
- Rotating Roster, including some weekends
- Have a minimum of 1 year of experience in a similar retail sales role within a fast-paced/high-volume retail environment.
- Possess fluent English speaking skills, with knowledge of other languages being a plus.
- Be flexible to work a 7-day roster, including both weekdays and weekends.

**Job Types**: Full-time

**Salary**: $23.50 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Shift work
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



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