Guest Services Attendant The Lane Retreat

3 days ago

Cessnock, Australia Mulpha Full time

**Description**:
THE OPPORTUNITY
This hands-on role will focus on providing the best possible customer service with a focus on Guest satisfaction and repeat business.
We are offering great training, ongoing flexible hours (approx. 20 hours per week) and great personal and professional development.
**Key responsibilities include**:
To provide service excellence to all property guests
Answer guests' inquiries about hotel services, amenities, and local attractions
Offer recommendations for dining, entertainment, and sightseeing
Provide friendly and knowledgeable sales and retail advice to customers, including coffee and wine sales, as well as advice on our homewares, gifts and gourmet food when working in the Pantry Area
Ensure that the pantry is always presented to the customer in the set standards
Assist with daily Breakfast Drop and other duties
Assist with housekeeping duties when required
A love of Customer Service and Hospitality
A desire to learn and grow in Hospitality field and a fun and friendly attitude
A background in Hotels, retail, café with barista skills highly regarded
Exceptional communication and organisation skills
Great presentation and pride in their appearance
Ability to work flexible across the business opening hours and peak periods
Own transport essential & RSA Essential.
**BENEFITS**:
We offer a highly supportive and fun work environment, plus the opportunity for professional growth through our extensive hospitality operations. Benefits include:

- Generous wine and dining discounts.
- Access to free training and development.
- Service vouchers.
- Opportunity for work experience in other company operations and events such as Sydney International Boat Show or the Sanctuary Cove Boat Show.

ABOUT BIMBADGEN
Bimbadgen proudly sits within the Mulpha International portfolio, with sister properties in the InterContinental Sydney, Hayman Island, and Sanctuary Cove, amongst many more hospitality venues across NSW and Qld. The Estate features a large winery operation, cellar door, accommodation, multi award winning Esca Restaurant, Woodfired Pizzeria, and private function centre. The business is constantly growing, which provides great career growth opportunities within the business and its wider parent company.
ABOUT MULPHA
Mulpha is one of Australia's most experienced real estate and hospitality investors, with highly specialised operational management and development capability. The Group has an extensive portfolio of real estate, property development, hospitality, education, and private equity assets, and invests in some of the fastest growing and most vibrant economies including Australia, New Zealand, the UK and Malaysia.
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