Head of Business Lending

2 weeks ago

Sydney, Australia NAB Full time

Head of Business Lending - In Life Management
- Job number: 800384
- Primary position location: NSW- Sydney CBD
- Primary position location: VIC- Melbourne CBD
- Category: Banking & Financial Services
- Category: Business Banking
- Category: Change Management

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- Work type: Permanent Full time
- Closing at: May 4 2025 - 23:55 AEST

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**Head of Business Lending - In Life Management**

Lead the strategic design and execution of innovative solutions for in-life management of BPB customers.
- Lead strategic impact across customers, teams, and communities
- Inspire high-performing teams through innovation and collaboration
- Drive transformation with bold customer-led thinking

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Head of** role, you will put customers at the centre of everything you do.

**Each day, you’ll go above and beyond to**:

- Partner with the Commercial Management team to manage credit portfolio risks and support emerging risk strategies for the back book
- Use analytics to develop early warning indicator models, including alert systems
- Monitor and report on key in-life metrics, providing actionable insights to enhance capabilities and streamline Line 1 processes
- Collaborate with Line 2 Credit and Line 1 Portfolio Management teams to monitor portfolios/customers and drive proactive actions
- Build fraud detection models for Business Lending products and support early-stage product risk management using data-driven insights

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven leadership with strong stakeholder management and the ability to influence across teams
- Deep knowledge of Risk Management (Credit, Operational, and Compliance) and credit analytics
- Strong analytical and problem-solving skills with a focus on identifying insights and opportunities
- Strategic thinker with a long-term mindset, anticipating future challenges and shaping forward-looking strategies
- Extensive experience in Banking, Business Lending, Strategy, Product Management, and Innovation/Partnerships

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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