Service Operations Lead

5 hours ago

Brisbane, Australia Queensland Health Full time

**Your key responsibilities include**:

- Provide leadership, expert advice, strategies and support in relation to service operations in Corporate Enterprise Solutions including incident management, problem management, event management, request fulfilment, access management and IT operations control.
- Design, educate and champion best practice processes in relation to service operations functions for Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain). to achieve professional standards, defined service levels and improved services.
- Perform proactive problem management to identify trends and implement corrective actions to ensure legislative obligations are met by Queensland Heath.
- Manage complex and sensitive issues with Queensland Health's enterprise corporate solutions (including SAP finance (S/4HANA), SAP HCM and Workbrain) under extreme time pressures, co‑ordinating advice and recommendations for senior executive stakeholders.

To be successful you will need the following key competencies including:

- High level of political astuteness and ability to manage contentious and complex issues with sensitivity, diplomacy and discretion.
- Highly developed interpersonal, written and oral communication skills, including ability to negotiate, advise, influence others and work collaboratively with senior stakeholders including business and technical stakeholders.
- Demonstrated ability to rapidly acquire an understanding of complex enterprise corporate solutions and the ability to use this knowledge to develop audience appropriate communications for stakeholders at the highest levels.
- Demonstrated understanding of the principles of Service Operations and their practical uses in the context of service delivery of complex systems responsible for delivery of a multi-billion dollar budget.
- Demonstrated ability to work under pressure and prioritise critical activities to achieve the best possible outcome.
- COVID-19 Mandatory Vaccination Requirement, It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70).
- While not mandatory, a relevant qualification would be well regarded.
- Service delivery experience in a large, diverse and complex operating environment is highly desirable.
- Experience with SAP ECC6/Workbrain and/or SAP S/4HANA is highly desirable.
- Please detail any visa conditions you may have if you are not a permanent resident of Australia.
- We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required.

**How to apply**:
Please provide the following information to the panel to assess your suitability:

- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A one-page covering letter informing the panel of your skills, personal qualities and motivation for applying.
- Please attach relevant qualification and vaccination evidence.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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