Iam Service Operations Lead

Drive impactful change by managing IAM operations, resolving challenges and optimizing efficiency
- Full time permanent opportunity | Hybrid work arrangement
- Brisbane, Sydney & Melbourne based

**Delivering good energy starts from within**

It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers - and for our people.

**About the role**:
**As the IAM Service Operations Lead, you will be leading the daily operations and support of our IAM systems, ensuring their availability, performance, and security.

Reporting to the Head of Cyber Defence and Identity Protection, you’ll drive continuous improvement, manage incident resolution, and collaborate with vendors to enhance service delivery and optimise operational processes.

**Roles & Responsibilities**
- Oversee IAM system operations, ensuring availability, reliability, and performance align with SLAs.
- Lead and manage an IAM team, providing guidance, setting goals, and fostering a culture of improvement.
- Support service delivery and automate processes to enhance IAM services and reduce business impact.
- Manage incident and problem resolution for IAM systems, implementing preventive measures.
- Collaborate with vendors to ensure effective service delivery and monitor SLAs and KPIs.
- Troubleshoot complex technical issues in IAM systems, leveraging skills like PowerShell scripting.
- Ensure IAM system comply with security frameworks and collaborate on necessary controls.
- Drive continuous improvement, process optimization, and automation in IAM operations.

**What will you bring?**
- Tertiary qualification in IT, Information Security, or 10+ years of equivalent experience with relevant certifications.
- Demonstrated experience as an IAM Service Operations Lead or similar role, with deep knowledge of IAM principles.
- Strong team management skills, including goal setting, mentoring and performance management.
- Understanding of IT Service Management (ITIL), ensuring IAM service stability and quality.
- Excellent communication and stakeholder management skills, ability to explain technical concepts to non-technical teams.
- Solid knowledge of IAM systems like IGA, SSO, MFA and directory services.
- Strong analytical and problem-solving skills, capable of addressing complex IAM issues with technical approaches.
- Proficiency in relevant technologies such as using PowerShell scripting for troubleshooting / analysis / problem solving.

**So, why join us?**
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we’re powered by people who believe in creating change.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

**_Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing._**

Please note unsolicited CVs from agencies will not be accepted.

**_Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future._