Service Coordinator

2 days ago

Geebung, Australia Engineering Networks Pty Ltd Full time

$70,000 + Superannuation
- Geebung Location
- Support a well established organisation as it continues to grow

**Service Coordinator**

**Location**: Geebung, Queensland

**Type**: Full-Time

**About Us**:A leading provider of specialist products servicing the electrical industry. With a heavy client focus on mining and heavy industries.

**Role Overview**:
Seeking a dedicated and organised Service Coordinator to the team in Geebung, Queensland.

In this role, you will play a crucial part in ensuring smooth project execution, programmed maintenance, and effective resolution of breakdown situations. Your exceptional customer service, organisation, and prioritisation skills will be instrumental in optimising service delivery.

**Key Responsibilities**:

- Act as customers' primary point of contact regarding service-related matters, including occasional out-of-hours support.
- Scheduling service jobs, maintaining the calendar, and ensuring compliance with fatigue policies.
- Proactively manage bookings with existing customers, understanding service cycles and rosters to optimize team efficiency.
- Coordinate travel logistics including flights, car hire, and technician accommodation bookings.
- Verify timesheets against signed site day sheets and company policies.
- Prepare accurate invoicing following customer agreements, including overtime and travel invoicing requirements.
- Develop a comprehensive understanding of our business model to optimize gross margin.
- Collaborate with the People and Culture team to maintain the training matrix and ensure sufficient resources are inducted onto sites as per customer requirements.
- Follow up to ensure timely submission of technician reports and calibration certificates to customers.

**Requirements**:

- Strong customer service orientation with excellent communication skills.
- Proven ability to prioritise tasks and manage multiple projects simultaneously.
- Previous experience in a service coordination or scheduling role, preferably in a technical or service-oriented environment.
- Proficiency in MS Office Suite and scheduling software.
- Attention to detail and commitment to accuracy.
- Ability to work effectively both independently and as part of a team.

**Benefits**:

- $70,000 + Superannuation
- Opportunities for growth and development.
- Collaborative and supportive work environment.
- Full time permanent position

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