Internal Sales and Customer Service Specialist

**Why Criterion?**

The core of our business is our people, and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us. How do we do this?through our Culture Committee, regular celebrations, clear career development pathways, industry-recognised training, and rewarded team targets We believe you should be supported in becoming the best that you can be and have a great time doing it

We are a team that comes together with a common cause - to provide quality products and outstanding service. Our team comprises of all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

Criterion also believes in making it easy for our clients and people to be successful. We believe our values, Energetic, Committed and United are our proven formula for success. These values underpin and dictate our actions and daily activities.
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About the business*

Established in 1981, Criterion Industries specialises in superior quality aluminium partitioning systems, sliding systems, doors and hardware accessories. Our cutting-edge solutions meet the unique design requirements of our customers, while conforming to the most stringent quality control standards and providing ultimate product performance
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About the role*

We are seeking an experienced Sales and Customer Service professional that is looking to join a committed and professional team.

This role will operate on a full-time basis working five days a week.
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Requirements*
**Key tasks and responsibilities include but are not limited to**:
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As part of the customer service team, communicate and coordinate across the business to ensure the highest attention is given to meeting customer expectations and therefore drive sales
- Where required, create purchase orders for buy-in products.
- Record all client contacts in Customer Relationship Management System (CRM) in a comprehensible way as per operating procedures.
- Produce sales leads from the inquiries received.
- Assisting with Trade Sales by meeting, greeting & servicing customers as they arrive to place or pickup orders.
- Participate in training programs (as required).
- Build sustainable relationships and engage customers by going the extra mile..
- Provide administrative support to our Client Executives such as analysis of account purchases; arranging samples and appointments.
- Assisting with administration duties.
- Assisting the warehouse should they require an extra set of hands.

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Skills and experience*

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Enthusiastic/positive attitude and strong sense of responsibility.
- Strong communication skills - clear and effective communication with customers and active listening to understand their needs.
- Demonstrated problem solving and critical thinking skills - ability to find solutions to customer problems promptly and efficiently.
- Ability to prioritise and manage time effectively.
- Demonstrated ability in identifying sales opportunities and customer service skills.
- Work comfortably with all levels of staff and be approachable to team members.

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Benefits*
**Benefits**

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Employee Development programs (including career growth opportunities)
- Competitive Salary
- Access to EAP
- Incentive Programs
- On-site parking
- Staff Recognition Programs
- Industry recognised training through Criterion Academy

Industry
**Sales - Marketing**

Salary
**$60,000 - $69,999**

City
**Canning Vale**

Province
**Western Australia**

Country
**Australia**

Postal Code
**6155**

**Salary**: $60,000.00 - $69,999.00 per year