Executive Level 1

**Job Reference Number **22-ITDIV-15498

**Classification **Executive Level 1

**Job Title **Assistant Director

**Division **Information Technology Division

**Branch **Operation and Infrastructure Branch

**Section **Digital Workspace and Infrastructure Delivery Section

**Location **Woden, ACT

**Status **Ongoing

**Employment type **Full-time

**Salary Range **$108,680 - $123,951

**Security Clearance **Baseline (Protected, Highly Protected, Restricted, Confidential)***

**Contact Officer Name**:Kofi Danning
**Phone**:02 6289 9418

**Eligibility**
- To be eligible for employment with the Department of Health and Aged Care

applicants must be an Australian citizen at the time an offer of employment is made
- An applicant’s suitability for employment with Health will also be assessed through a

variety of pre-employment check processes, such as:

- Satisfactory completion of an Australian Federal Police criminal history check,

and where relevant a Working with Children and Vulnerable People Check.
- Completion of a medical declaration and pre-employment medical (where

required).
- Providing evidence of qualifications.

**Division Responsibilities**

The Information Technology Division (ITD) supports a wide range of business functions,

systems and lead a significant data capability that supports our compliance and regulation

functions, policy development and program delivery.

We are also responsible for delivery of desktop services to over 6,000 staff and oversee the

department’s protective and cyber security services. ITD is growing to support a significant

reform program focused on modernising and transforming Health and Aged Care services.

We are looking for passionate people that are keen to join a diverse and motivated team to

deliver best in class IT services and make a difference for the Australian community.

**Branch Responsibilities**

The Branch is responsible for the divisions ICT operations and infrastructure capabilities

across all corporate and business systems as well as service transition and continual

improvement. The Branch also leads the delivery of digital workspace initiatives providing

the IT infrastructure for the department’s new ways of working. Operation & Infrastructure

Branch (OIB) supports the Department, our staff, clients, and Australia’s citizens, by

providing evolving and innovative ICT solutions to contribute to and enable the priorities of

Health. OIB is responsible for the ongoing operations of Health’s ICT services, including

service optimisation and improvement and desktop experiences for end users and

management.

We have a strong commitment to customer service and are committed to continual

improvement. OIB is responsible for:

- Ongoing operations of Health’s ICT services, including service optimisation, service

improvement and business continuity.
- Transition of new and updated services to operations ensuring end-to end support is in

place.
- Delivery of key enhancements and projects with a strong focus on uplifting the

department’s digital capability, driving innovation, data analytics and automation.
- Identifying and implementing digital initiatives to drive collaboration and enrich end

user experience with desktop capabilities.
- Continual improvement of services ensuring services are optimised and provide value to

customers.

**Section Responsibilities**

The Digital Workspace and Infrastructure Delivery (DWID) section is responsible for

identification and implementation of digital initiatives, infrastructure projects and IT

components of property and new ways of working programs, each of which support

collaboration and facilitate improved desktop experiences for our end users. In addition, the

IT requirements of the State and Territory Offices and full-service Portfolio Agencies, along

with non-standard hardware requests are also managed from this section. Our focus is on

providing our customers with exceptional end user compute and high levels of customer

service

**Key Responsibilities**

As the Assistant Director, Digital Workspace and Infrastructure Delivery Section your role

may comprise of the following responsibilities:

- Manage the communication points for DWID - Provide high quality customer services

through the end-to-end process of DWID requests, ensuring that each request is

responded to in a timely manner
- Ability to work in a high paced and agile environment, which requires quick risk based

decision-making skills along with the ability to think laterally and strategically
- Provide project leadership and an escalation point across multiple projects at the

request of the Project Managers. This may involve negotiating outcomes with other

areas of the department and our managed service providers as required
- Assist the team including project managers to track outcomes as they relate to client

expectations using a variety of methods and working with internal IT Teams to leverage

existing capab