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Community Liaison Manager

2 weeks ago

Parramatta, Australia Australian Unity Full time

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.

In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

**About Your New Role**

This role is a 6 months full time contract with the opportunity to go permanent.

As a **Community Liaison Manager (CLM)** your key objective will be to support and assist the Service Centre Manager - Western Sydney to provide effective leadership and development to the Service Coordinator team.

Our Service Coordinators manage a portfolio of aged care customers receiving funded packaging for both Commonwealth Support and Home Care packages. This role also involves the management and direct leadership of the Care Workers who deliver our services directly to customers.

The CLM role is an exciting newly created role, which will provide the successful applicant with the opportunity to lead, coach and support a Service Coordinator team to deliver excellent outcomes for their teams and customers. The role will also focus on providing both operational and strategic branch support to the Service Centre Manager and will step up into that role as required to lead our Tamworth and Armidale branches.

**You will lead and manage the following**:

- Manage and lead a team of Service Coordinators, including operational management and support
- Assist the Branch Manager with overall leadership support for the function as required
- Managing complex client escalations and complaints to a high level of resolution
- Delivery of Induction and ongoing training and support to new Service Coordinators
- Working closely with the Talent Acquisition Specialist - Central NSW region, to run effective interviews and assessment for new Service Coordinator and other specialist roles

**About You**:
Does this sound like you?
- Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation
- Strong and proven People Leadership experience, developing and maintaining high level team performance will be mandatory for this position.
- Experience with managing remote direct reports and a dispersed workforce would be highly regarded
- Experience managing a high-volume customer caseload, including complex client care needs, service allocation, compliance and case management
- Some knowledge of Home Care and Commonwealth Home Support Packages combined with an understanding of the Aged Care sector would be highly regarded

This exciting role will enable you to seal your success as one of our future People Leader superstars and will provide an excellent pathway to other leadership roles across Australian Unity’s other unique programs and services.

**Why Join Us**:

- Yearly Paid Community, NAIDOC and Wellbeing days
- Competitive Remuneration
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby program - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Fitness Passport - a discounted workplace health and fitness program
- Flexible Work Options - Including Work from Home days
- Supported learning and career development including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Use of shared branch vehicle for client visits and business

**What Makes Us, Us?**
- We’re all about lifelong learning
- We’re all about supporting your wellbeing
- We take care of our people, they take care of our customers
- We’re all about making a bigger difference together

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing.

All successful persons will be required to provide proof of COVID vaccination before commencing employment or medical exemption certificate from a registered medical practitioner. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.