Customer Support Consultant

2 weeks ago

Brisbane, Australia TSA Group Full time

Company Description

At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations.

TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the best technology to their customers, and that’s why we partner with them so well.

As a Customer Support Consultant you will answer inbound calls from customers, build rapport and provide outstanding customer solutions. You will navigate through multiple systems, whilst maintaining customer engagement on the phone, and confidently handle technology faults, complaints and trouble-shooting issues. Don’t worry - we will teach you everything

**Job Description**:
**What you need to know**:

- Base Salary of $48,000 plus Super and a Monthly Incentive Structure
- Our customers need us around the clock, so this role works on a roster across Monday - Sunday between 6am - 10pm (shifts are 7.6 hours, work 5 days per week).
- Once you pass probation, not only will your salary increase by $2,000 annually, you can choose to work from home on a hybrid model, and adopt a 9 day fortnight
- Located in Brisbane CBD
- Gain a Cert III in Business whilst you learn

**Why work with TSA?**
- Our #TSAWays are what we are all about. Think of them as the vibe
- Join a company that promotes from within - work your way up and across the business
- Comprehensive training, with ongoing coaching and development
- A vibrant and rewarding recognition program - We love to celebrate our people
- We are proud of our fun, friendly and supportive team environment

**Qualifications**:
**So, who are you?**
- A Great Character - respectful, open, honest, transparent and authentic, with integrity
- A Strong Communicator - personable as well as articulate
- Driven - no task is too big
- Technically Savvy - can navigate multiple systems at once
- Organised - you are always two steps ahead
- Engaging - people love interacting with you
- Resilient - you bounce back from difficulties
- Collaborative - you love working with and learning from others
- Flexible - you work around requests to ensure results are delivered

Additional Information
**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

  • Customer Support Consultant

    16 hours ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    16 hours ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPM is seeking an experienced Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving MinVu support cases. MinVu...

  • Customer Support Consultant

    16 hours ago

    Brisbane, Australia RPMGlobal Full time

    **About the Role** RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product....

  • Customer Support Consultant

    16 hours ago

    Brisbane, Australia RPMGlobal Holdings Limited Full time

    **About the Role** RPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters. The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product....

  • Customer Support Consultant

    2 days ago

    Brisbane, Queensland, Australia RPMGlobal Full time $80,000 - $120,000 per year

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Support Consultant

    13 hours ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    Position: Customer Support Consultant – Global TouringReporting to: Customer Sales Team LeaderLocation: Brisbane, AustraliaContract: Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences.We're a group touring company, and through our brands Topdeck Travel and Back-Roads Touring, we are continuously developing...

  • Customer Support Consultant

    4 weeks ago

    Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

    This role is at the heart of a service centre that provides support to players and retailers across multiple jurisdictions. The successful candidate will be responsible for delivering consistently high-quality service, offering advice and resolving various queries from our Lotteries and Keno customers and outlets. This is an excellent chance to work in a...

  • Customer Support Consultant

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Position : Customer Support Consultant – Global TouringReporting to : Customer Sales Team LeaderLocation : Brisbane, AustraliaContract : Permanent, Full TimeThe Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands, we are constantly developing our product range, driving growth...

  • Customer Support Consultant

    7 days ago

    South Brisbane, Australia Topdeck Travel Ltd Full time

    **Position**: Customer Support Consultant - Global Touring **Reporting to**:Customer Sales Team Leader **Location Base**:Brisbane, Australia **Contract**:Permanent, Full Time The Global Touring team inspires people through life-changing travel experiences. We’re a group touring company, and through our brands Topdeck Travel and Back-Roads Touring are ever...

  • Customer Support Consultant

    7 days ago

    Brisbane, Australia TSA Group Full time

    Company Description At TSA Group, we’ve been providing customer experience solutions to some of Australia’s biggest brands for 25 years, managing their contact centre operations. TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and...