
Advisory Services and Referral Officer
2 days ago
**Are you a passionate customer service professional looking for your next challenge? Join the Wage Inspectorate Victoria and make a difference**
We have exciting upcoming opportunity for an experienced customer service or regulatory professional to join our dynamic frontline team at the Wage Inspectorate Victoria, establishing a new function to assist in addressing workplace complaints.
Reporting to the Team Leader, the Advisory Services and Referral Officer will play a key role in the establishment of the new service, assisting the Victorian public with complaints about potentially unlawful and criminal behaviour in their workplace.
In addition to the establishment of a new function, Advisory Services and Referral Officers also respond to enquiries from the public (employers and employees, peak bodies and representatives), and provide information about Victoria's Industrial laws, including: the Long Service Leave Act 2018, the Child Employment Act 2003, Child Wellbeing and Safety Act 2005, and the Owner Driver and Forestry Contractors Act 2005.
Advisory Services and Referral Officers play an important role as one of the first points of contact within the Inspectorate, providing valuable information, triaging enquiries and reports and making referrals to our dedicated investigation teams. The role also supports the broader operations of the team and the Inspectorate in accordance with fluctuating demands and organisational needs.
To succeed in this role, you will have proven experience in a service delivery culture and demonstrated skills providing empathetic and diplomatic customer service. As we are a frontline team, excellent written and verbal communication skills are required, in addition to superior time management skills to ensure we can deliver quality information to the public in a timely manner.
The Advisory Services and Referral Officer role presents an exciting opportunity to be involved in the establishment of a new service for the Victorian public and further develop your customer service career in the field of compliance and regulation.
**How to apply**:
To be considered for this position applicants must submit:
- a resume
- a cover letter - addressing the key selection criteria (within two pages).
**Applications close Sunday 18th of May 2025.**
- Please note there several 12 month fixed term opportunities available._
**Other relevant information**:
- The Wage Inspectorate actively promotes diversity, inclusion, and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disabilities. All roles at The Wage Inspectorate can be worked flexibly, however it may differ from role to role.
- The Wage Inspectorate is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with the agencies obligations under the Occupational Health and Safety Act 2004 (OH&S Act). To support this the Wage Inspectorate has a COVID-19 Vaccination policy which _strongly recommends_ all employees be fully vaccinated.
-
Advisory Services and Licensing Officer
2 weeks ago
Melbourne City Centre, Australia Department of Treasury & Finance Full timeAdvisory Services and Licensing Assessment Officers provide information and respond to enquiries and requests from the public (employers and employees) regarding the several legislations the Wage Inspectorate oversees. This includes Child Employment Act 2003, Owner Drivers and Forestry Contractors Act 2005, Long Service Leave Act 2018, Wage Theft Act 2020...
-
Manager - Business Advisory
1 week ago
Melbourne City Centre, Australia Moore Stephens Full time**Melbourne CBD**: **Service/Department**: **Business Advisory**: **Sector**: **Accounting**: **Job type**: **Permanent - Full Time**: **Description**: Moore Australia (VIC) is a leading mid-tier professional services and financial advisory firm. We are focussed on delivering client excellence across our 9 service offerings, giving our teams opportunities to...
-
Team Leader People Advisory Services
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout Us Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Solicitor, Police Advisory
1 week ago
Melbourne City Centre, Victoria, Australia Department of Justice and Community Safety Full time $79,122 - $111,142 per yearExposure to interesting legal work and high profile Police issuesJoin a supportive team environmentHybrid working from home/office environmentOngoing | Full-timeVPS 3/4 $79,122 - $111,142 per annum plus superannuation (depending on level of experience)About the VGSOThe Victorian Government Solicitor's Office (VGSO) serves the rule of law exclusively for the...
-
Advisory Services and Licensing Officer
2 weeks ago
Melbourne, Australia Wage Inspectorate Victoria Full timeLocation: Melbourne | CBD Job type: Full time / 12 months Organisation: Wage Inspectorate Victoria **Salary**: $76,817 - $93,275 Occupation: Regulatory Governance and Compliance Reference: VG/WIV/WIV/1833060 Join our dedicated team at Wage Inspectorate Victoria in a rewarding and varied role as an Advisory Services and Licensing Officer working in the...
-
Legal Assistant, Police Advisory Branch
1 week ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Be a Key Player**:Join our dynamic legal administration team and make an impact on high-profile Police matters - **Grow Your Administration Career**:Continue to build and expand your legal administrative support experience - **Thrive Together**:Be part of a supportive and collaborative team environment - **Flexible Work**: Enjoy the benefits of a hybrid...
-
Koori Advisory Officer
2 weeks ago
Melbourne, Victoria, Australia Court Services Victoria Full time**About Us**Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and...
-
Melbourne, Victoria, Australia QTAC Guidance Officer Advisory Group Full timeOverviewFlexible work arrangementsPaid study support for post-graduate programs, including CAMentorship and specialised learning programsWellness policy, including paid time off and reimbursement for wellness-related costsAbout SMB AdvisoryWe provide restructuring, insolvency, and performance improvement services to businesses operating in a variety of...
-
Advisory Services And Licensing Officer
2 weeks ago
Melbourne, Victoria, Australia Department Of Treasury & Finance Full timeAdvisory Services and Licensing Assessment Officers provide information and respond to enquiries and requests from the public (employers and employees) regarding the several legislations the Wage Inspectorate oversees. This includes Child Employment Act 2003, Owner Drivers and Forestry Contractors Act 2005, Long Service Leave Act 2018, Wage Theft Act 2020...
-
Assessment and Referral Practitioner, Melbourne
2 weeks ago
Melbourne City Centre, Australia Court Services Victoria Full timeAbout us The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent...