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Service Desk Officer

3 weeks ago

Adelaide Region SA, Australia Talent International Full time

**Job Details**:
**Location**

Adelaide

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH93025_1662707914

**Contact**

Alex James

**Posted**

23 minutes ago
- Adelaide based role
- Permanent/Contract and Part-time options

We are seeking experienced service desk/IT support officers for permanent, contract and part-time opportunities with multiple clients. Following skills and knowledge are a must have for this role:

- Preparing and distributing information in relation to access to users across the network or by other means.
- Monitoring the progress of escalated issues and updating customers on status
- Communicating major incidents, planned outages and future operation changes to users of the network
- Communication and customer care / service skills
- IT problem-solving skills including the ability to explain solutions clearly in technical and non-technical terms
- Organisational skills and the ability to keep accurate work records

**Service Desk Officer Key Experience**

**Essential**:

- Customer Service
- Technical Experience
- Windows 10, Office 365
- Active Directory, LAN & WAN technologies
- Remote tools

**Desirable**:

- Marval call logging system

**Highly regarded qualifications**
- Certificate II, III or IV in Customer Service related discipline
- Certificate III or IV Information Technology
- Microsoft Certified helpdesk Technician
- HDI Customer Support Specialist