Team Leader

6 days ago

East Perth, Australia Serco Full time

FT and Night PT (3x10hrs Sat-Mon Nights)
- Be proud of your role and how we assist our community every day
- Develop with a global company

**About the Role**:
As a Team Leader with Serco Transperth, you will motivate, lead and develop team to successfully deliver excellent customer service. You and your team will be providing a fantastic customer experience while getting the people of Perth where they need to go. You will be working as part of a team of 80 to deliver an accurate and informative service about all aspects of Transperth.

You will work with key stakeholders, other relevant Managers and Learning & Development to identify training needs for the team to effectively carry out the tasks necessary to assist customers. With a customer focus yourself, you will also ensure continuous improvement in Customer Service is maintained by the team Key Performance Indicators. As team leader you will be responsible for obtaining profitable results by developing the team through various means, including motivation, coaching, skills development, and product knowledge development.

Our operational hours are Monday to Thursday 5:00am to 12:30am, Friday & Saturday 5:00am to 2:00am and Sunday 5:00am to 12:00am.

**About you**

You’re a people focussed professional who enjoys people development and innovation. You’re a respectful and caring person who demonstrates exceptional values in everything you do. You love to learn and enjoy multi-tasking in a fast paced environment.

**To be successful in this role, you will demonstrate the following skills & attributes**:

- The highest levels of personal integrity and ethical behaviour.
- Be computer literate - Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- The ability to work on own initiative, without close supervision and assist the team where needed.
- The ability to build relationships, establish personal credibility and support team members to provide high quality and efficient customer service.
- A high-level ability to utilise and to quickly adapt to new processes and technology with ease.
- Well-developed problem solving, organisational and analytical skills
- Excellent interpersonal, verbal and written communications skills
- A high level of attention to detail in order to accurately capture and enter data, ensuring all processes are followed
- National Police Clearance required.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment as an essential section component for this role.**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

**Join Us**
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._

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