Loading Dock Supervisor

The Melbourne Arts Precinct Corporation (MAP Co) is the State Government agency responsible for overseeing the delivery of the Melbourne Arts Precinct (MAPT) project as well as the operations, programming, promotion and maintenance of Fed Square.

MAP Co is overseeing the delivery of the $1.7 billion Melbourne Arts Precinct Transformation project that includes, The Fox: NGV Contemporary, a new gallery dedicated to contemporary art and design; Laak Boorndap, the 18,000 square metre public open space in the heart of the precinct; as well as significant upgrades to Arts Centre Melbourne and its historic State Theatre.

It also takes on the management and operations of Fed Square and is responsible for connecting a single continuous art, civic, and cultural precinct stretching from Fed Square through Southbank.

Once the transformation is complete, MAP Co will also manage and activate Laak Boorndap, the urban garden that will connect the Melbourne Arts Precinct in a seamless and immersive cultural experience.

Fed Square is the gateway to the art precinct - and as Melbourne's public square it is the civic, cultural and community heart of the city. It home to three of Victoria's major cultural institutions: ACMI - Australia's Museum of Screen Culture, the Koorie Heritage Trust (KHT) and The Ian Potter Centre: NGV Australia along with an array of restaurants and cafes. Located opposite the iconic Flinders St Station, it is Melbourne's premier meeting place, tourist destination and event venue for thousands of free events every year.

**Our values**

Our values are: First Nations First, Collaboration, Integrity, Community and Innovation

MAP Co values the unique backgrounds, experiences and contributions that each person brings to our community and encourage and celebrate diversity. First Nations people, those identifying as LGBTQIA+, women, people of all ages, with disability and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that reflects the community in which we live.

**Key Responsibilities and Accountabilities**:

- Responsible for the safety and wellbeing of all personnel, visitors, and property within the loading dock in accordance with procedures, policies, and legislative regulations.
- Ensure high standards of customer service are consistently maintained by professionally communicating with tenants, vendors, and delivery personnel.
- Proactively review loading dock layout and operational procedures to plan continuous improvements.
- Establish diligent goods management through the implementation and maintenance of logístical systems to accurately record loading dock movements, specifically for deliveries/collections. Ensure a very high level of customer service and presentation in the loading dock and associated areas of responsibility to keep a professional appearance.
- In a timely manner, notify recipients when deliveries are made and continue to follow up with the recipient if the goods are not picked up.
- Liaise with MAP Co Security Personnel in controlling access for contractors and suppliers to the loading dock.
- Coordinate logistics with all users including tenants and their food and beverage suppliers to ensure compliance with lease arrangements including the use of cold rooms and freezers
- Ensure all personnel within the loading dock and responsible areas are practicing safe work practices meeting the Workplace Health & Safety (WHS) Act and Regulations.
- Collaborate with other teams with the organisation, including WHS, to ensure any risks are identified and mitigated.
- Monitor areas outside of the loading dock to maintain order in the internal and external storage cages.
- Prevent losses and damage by reporting irregularities, security breaches, violations of policy and procedures, and manage any potential trespassers.
- Escalate any WHS issues or operational activities that impact on the efficient and safe management of the loading dock.
- Proactively identify any issues with plant and equipment and report promptly to facilities staff. This includes undertaking prestart checks for EWPs and forklift trucks.

**Key Selection Criteria**
- **Demonstrated Organisational Skills**: Proven track record in effectively organising and managing daily loading dock operations. This includes clear communication, overseeing deliveries, and maintaining a clean and orderly working environment. Strong decision-making skills are essential for coordinating contractor staff and ensuring high levels of efficiency and productivity.
- **Knowledge of Safety and Compliance Regulations**: Comprehensive understanding of WHS regulations, including but not limited to plant safety, manual handling, and hazardous goods management as per relevant WHS regulations. Ability to implement and enforce safety protocols, conduct regular safety inspections, and prioritise the wellbeing of all personnel within the loading dock.
- **Effective Communication and Customer Service