Case Manager

4 days ago

Melbourne City Centre, Australia EML Full time

**Case Manager - Maximising Capacity and RTW Team**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Up to 16 weeks Paid Parental Leave, Plus Super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Melbourne**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Maximising Capacity and RTW team, this exciting case management role is to pro-actively manage a portfolio of 55 - 130 week claims, provide exceptional customer service to all stakeholders and support injured workers to recover and return to work.

Case Managers in this team work alongside designated specialist roles including a New Employment Specialist, Technical Specialist, Clinical Advisor, Mental Injury Specialist and our Mobile Case Managers, ensuring you and your portfolio of stakeholders are supported.

This is a **full time, permanent** role based in our **Melbourne CBD** with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Demonstrate a service-orientated approach that is focused on return to work and the interests of workers and employers
- Ensure that active and timely strategies are implemented to maximise workers capacity, and improve recovery and return to work outcomes
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Assist the worker and employer with the claim process and engage appropriate support services such as Mobile Case Management or Occupational Rehabilitation
- Collaborate with the broader EML Team and WorkSafe to support positive outcomes for injured workers

**ABOUT YOU**
- Passion for customer service
- Thrive on working in a team environment and collaborating with others
- Experience managing claims in workers compensation industry or other personal injury environment
- Knowledge of the Victorian workers compensation scheme, legislation and policies
- Organised with excellent time management
- Committed to supporting injured workers with their recovery and RTW

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