Administration Assistant/receptionist

At Calm Space Psychology Services, we know that meaningful care starts the moment someone reaches out. As the first point of contact for many of our clients, our administrative team plays a vital role in creating a warm, organised, and supportive experience—especially in a busy, high-demand environment.

We’re looking for a **reliable, compassionate Administrative Assistant** to join our team in Jimboomba. This role is ideal for someone who thrives in a fast-paced setting, stays grounded under pressure, and genuinely cares about creating a supportive experience for every client. It’s a great fit for a psychology student seeking firsthand experience in private practice—or for anyone who takes pride in providing thoughtful client care and steady support behind the scenes.

**About Us**

Calm Space Psychology Services is a boutique private practice offering individual and group therapy to children, adolescents, and adults. We are proud to provide an inclusive, strengths-based, and affirming environment for all neurotypes, backgrounds, and identities. Our values—**integrity, respect, growth, and compassion**—guide everything we do, from the way we deliver care to the way we work together as a team.

As we grow, we are seeking an administrative team member who can help keep the day-to-day running smoothly while maintaining a calm and welcoming atmosphere for clients and therapists alike.

**The Role**

Hours: 10-15 hours per week (to start)

Start Date: Flexible

You’ll be working front-of-house to help manage the flow of a busy psychology clinic, ensuring that clients feel supported and operations run smoothly.

**Your Key Responsibilities**
- Create a calm, welcoming environment for all clients and families
- Process payments, generate invoices, and update client records
- Support therapists and management with general administrative needs
- Maintain strict client confidentiality and adhere to all clinic policies
- Keep the office space clean, tidy, and well-stocked
- Respond to client concerns with care and professionalism, including managing occasional high-stress situations
- Follow through on requests from clients, therapists, and management with efficiency and reliability

**We Offer**
- A supportive team culture where your contribution is genuinely valued
- Comprehensive training and mentoring tailored to your learning needs
- A front-row seat to the inner workings of a private psychology practice
- Opportunities to grow with a practice committed to ethical, client-centred care
- A diverse, inclusive workplace that celebrates different ways of thinking and being

**About You**
- You thrive in a fast-paced, people-focused environment
- You can remain calm and professional during difficult conversations
- You communicate clearly, respectfully, and kindly—both in person and in writing
- You’re organised and can juggle multiple priorities without becoming overwhelmed
- You show initiative and take pride in doing things properly and thoroughly
- You’re confident using Microsoft Office, Gmail and open to learning new systems
- You’re dependable, punctual, and committed to being a steady, reliable presence in the team
- You maintain confidentiality and professional boundaries at all times

**Desirable**
- Previous experience in health, medical, or client-facing administrative roles
- Availability during school hours and holidays
- Current Working with Children Check (Blue Card) or willingness to obtain

**How to Apply**

**Job Type**: Casual

Pay: From $31.09 per hour

Expected hours: 6 - 12 per week

Schedule:

- Afternoon shift
- Day shift
- Morning shift

Application Question(s):

- Will you be able to work morning shifts and during school holidays?
- Will you be able to reliably commute to Jimboomba for this job?
- Do you currently hold a current Working with Children Check (Blue Card), or willing to obtain one?
- Are you comfortable working casually between 10-15 hrs pw?

**Experience**:

- customer service/admin: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person