Service Coordinator

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 03/03/2025
Who we are?
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.
Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.
Our culture
Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.
Introduction to the Role
We are seeking a positive and pro-active team member to join our Service Coordination team. Reporting to the Manager, Service Coordiantors, the Service Coordinator will play a critical role in delivering operational efficiency and meeting internal and external customer expectations.
Main Responsibilities
Create and maintain a database for generic & site (contract) specific work procedures, JSA’s, JHA’s and Tool Box Meeting discussion points.
Create “Work Packs” for the scheduled shutdown, to include time sheets, itineraries, Tool Box meeting discussion points, work procedures, labour, etc.
Booking of travel and inductions for personnel.
Coordinating labour hire and documentation for site attendance.
Creating and maintaining a Master Service Schedule of outstanding works, works in progress and future works.
Following up on job completion and closure.
Collation and submission of monthly reports
Preparation and issuing of quotations, in consultation with the Manager.
Issuing purchase order numbers, as required.
Matching of invoices, purchase orders and purchase requisitions to jobs.
Preparing service parts requisitions and purchase requisitions, as required.
Preparing invoices for completed jobs and monthly invoicing as required / set up per contract.
Processing daily paperwork as required for any service specific contract / project.
Other general administration duties as required.
**To excel in this role, you should**:
Be able to manage multiple priorities effectively while maintaining focus and productivity.
Possess excellent communication skills and foster positive relationships with colleagues.
Previous experience working within the resources sector, in a role similar to Mobilisation Administrator, Coordinator, Project Support etc.
Experience but not essential using training, mobilisation or planning software such as ERMS, SuccessFactors, and INX.
Strong organisational and time management skills, with the ability to prioritise tasks and work under pressure
Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
Essential Qualifications & Skills
Min 3 years’ experience in an Office Administration Role.
Min 2 years’ experience in the Mining “Service” Industry - Mine site requirements and procedures / policies.
Intermediate to advanced computer literacy skills, MS Office - Word & Excel.
Knowledge and experience with computerised accounting packages and in-house systems.
Knowledge and understanding of Life Cycle Services (LCS) / Service contracts.
Experience in SAP databases.
Ability to manage and prioritise tasks to ensure results are achieved in a timely manner.
Ability to collate data and compile reports and correspondence.
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do