Boutique Manager

3 days ago

Melbourne, Australia Relier Group Full time

Join an AU Designer brand with a collaborative and supportive culture
- Have the opportunity to grow and develop further in your retail career
- Flexible working roster available

**The Role**

We are looking to speak with motivated and experienced retailers who are looking for their next retail leadership role.

This role will see you build and deliver strong sales results through clienteling approaches that fosters brand loyalty and engagement from repeat clientele. You will support your team to build personal VIP databases while nourishing relationships from your own professional network.

This gorgeous company has grown to become a highly respected fashion label in Australia. You will lead one of 9 flagship stores. Our client’s philosophy is all about relaxed silhouettes with a focus on beautiful detailing and luxurious natural fabrications.

This role also has the option to be in a Full-time or Part-time (30hrs minimum) capacity.
- Fashion Management experience
- A background in clienteling and Client Relationship Management
- A passion for business development within the fashion industry
- Confidence in running a store, styling customers and developing your team

**Key Responsibilities**:

- Lead and support the existing store team in delivering an outstanding customer experience
- Set the standard for customer service and sales in the Hawksburn store through the development of store-level initiatives
- Build store rosters that promote team development and operational efficiency
- Ensure accurate management of timesheets and adherence to wages-to-revenue KPIs
- Handle customer inquiries and complaints professionally, ensuring a positive experience that fosters brand loyalty and engagement
- Implement and adhere to loss prevention policies and procedures, including seasonal stock takes and effective management of store inventory
- Motivate and empower the team to achieve their full potential through personalized development plans, regular training sessions, and performance assessments
- Maintain a consistently immaculate store, team, and product presentation that effectively speaks to our brand
- Build strong relationships with the design team and deliver insightful feedback on product performance, customer preferences, and local market trends to drive sales

**Why this role is right for you**:

- Work with an Iconic Australian Fashion Brand
- Work in a stunning modern retail space
- Receive competitive incentives and a generous uniform and discount allowance
- Work within a positive, genuine, open and supportive culture that recognizes and celebrates achievement

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