Team Leader

1 day ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.
About the role
The Team Leader is a key member of the Client Services team at Funds in Court (FIC) and is accountable for services arising from day-to-day dealings with clients and carers and, in particular, with respect to their requests to access their funds in Court. The position must balance and negotiate such requests and expectations with requirements set by the Judiciary. Forward planning, negotiation and decision-making are key components of the role. The position will assist in the formulation of technical policies and standards for trust administration, asset management and client liaison services.
- Receive escalated issues and complaints within the Team and resolve any grievances through a process of consultation, explanation and negotiation. Report to the Client Services Manager on the status of complaints and escalate any matters that remain unresolved.
- Actively contribute to the Client Services Leadership Team and manage the implementation of process improvements / projects within the work unit to achieve service excellence.
- Conduct regular team meetings and provide regular reporting to the Client Services Manager on any identified client or staff related issues.
- Assist in the formulation of technical policies and standards and contribute to strategic business planning.

About you
- High-level knowledge of the procedural and practical requirements of the Senior Master, (who is an Associate Judge) of relevant legislation, particularly of the Supreme Court Act 1986, the Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006 and the Rules of Court, as they impact upon the administration of funds in Court for persons under disability.
- Understanding of complex legal and trustee standards for persons under disability within the context of overall Office operations.
- Experience managing relationships with allied health providers, real estate agents, solicitors, valuers, insurers, buyer's advocates, builders (and contractors) and property inspectors.

How to apply
- resume
- a short covering letter

**Other Information**:
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

  • Team Leader

    1 day ago

    Melbourne City Centre, Australia State Revenue Office Full time

    At least two (2) ongoing and fixed term roles in the Investigations Melbourne Branch, Compliance Division - Salary $ 117,718 plus 11% superannuation - VPS Grade 5.2 - Based in Melbourne CBD, with hybrid working arrangements What we offer The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties,...

  • Team Leader

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Responsible for the leadership and collection results of a team or teams of Collections. **Your new company** A leading independent provider of trusted data and analytics products and services in Australia and New Zealand. This organisation is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Working...

  • Team Leader

    7 days ago

    Melbourne City Centre, Australia Department of Health Full time

    ***: The Team Leader provides leadership to a team charged with leading and contributing to the development of state-wide and community level preventive health policies and programs. The team has a focus on obesity prevention, child health and wellbeing and place-based prevention, and monitoring and evaluation that support the long-term improvement of...

  • Team Leader, Parentline

    2 weeks ago

    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    THE ROLE The Team Leader Parentline is responsible for providing leadership to a team of qualified counsellors under the guidance of the Manager. The Team leader will mentor staff skills and performance development in service delivery, including policy and procedures compliance. In conjunction with the Manager, the Team Leader will monitor the delivery and...

  • Team Leader Middle Leaders Program

    2 weeks ago

    Melbourne City Centre, Australia Department of Education Full time

    **An exciting opportunity to join our team and play an important role in the Victorian Academy of Teaching and Leadership (Academy).** At the Academy, we are passionate about meaningful and exciting work that has an impact on education and student outcomes. Our shared purpose is to create and offer evidence-informed professional learning programs, events...

  • Team Leader

    1 day ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your compliance expertise to provide support and advice to Regulatory Services - Ongoing opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $90,067 - $102,192 plus superannuation About the Business Unit Consumer Affairs Victoria (CAV) is Victoria's consumer regulator. Our vision is a fair...

  • Knowledge and Process Team Leader

    2 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Team Leader

    2 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your expertise to provide support and advice to the Prison Industry Administration Team.**: - **Ongoing, Full-Time opportunity to work with a high-performing and passionate team.**: - **VPS Grade 4: $97,955 - $111,142 plus superannuation.** The Department of Justice and Community Safety is seeking a Team Leader - Industry Administration Team to...

  • CIP Team Leader

    3 days ago

    Melbourne City Centre, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $90,000 - $120,000 per year

    THE ROLEThe Central Information Point (CIP) was formed following a recommendation of the Royal Commission into Family Violence in order to protect victim survivors of family violence.The CIP CP Team Leader (TL) will be part of a team employed by Family Safety Victoria (FSV). The CIP Team Leader will work in a multi-disciplinary team co-located in the CIP...

  • Facilities Team Leader

    5 days ago

    Melbourne City Centre, Australia HAYS Full time

    Client-side Facilities Manager Team Leader - large educational institute, permanent role. East based. **Your new company** **Your new role** In your role, you will be responsible for: - Ensuring that facilities issues are lodged, tracked, and completed within agreed time periods on the work order management system - Manage all Campus work orders ensuring...