IT Support Technician

2 weeks ago

Brisbane, Australia Octopus Deploy Full time

Hello

We make Octopus Deploy.

We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.

350,000+ people use Octopus Deploy.

600,000+ virtual machines run our Tentacle agent.

150,000,000+ deployments to date.

Over 25,000 companies use Octopus Deploy, including (curious? check this out)

Octopus Deploy is one of Australia’s fastest-growing software companies (and we’re taking on the world). After bootstrapping for a decade, in 2021, we quietly raised Australia's second-largest ever venture capital raise, accepting a USD 172M minority investment from Insight Partners.

We are looking for an IT Support Technician to join our IT Operations team.

You will be responsible for ensuring that Octopus Deploy staff can continue working and that internal systems are operational. You will also assist in managing the company’s laptop fleet, office systems, and SaaS platforms.

We are a remote-first company, most of the time you will be supporting users remotely, so having great problem solving and communication skills is a must.

Octopus Deploy is cloud first. This means we rely heavily on multiple SaaS services which you may be called upon to help troubleshoot.

The role is a hybrid role, split between our HQ in South Brisbane, and remote work from home.

**Salary Expectations: $75,000 - 100,000 AUD + stock options**

If this sounds like you, keep reading

**A Typical Day Might Look Like**:
Responding to support requests from users over Slack.
- Laptop management, receiving, wiping and reconfiguring devices ready to send out to users for permanent use or on loan.
- Assisting end users with troubleshooting device & connectivity issues.
- Working with our HR & Finance team members to help onboard new octonauts and offboard leaving alumni.
- Basic GSuite, Microsoft Office 365, & Azure Administration duties.
- Physical access administration.

**You'll Be A Great Fit If You**:
Reside in and have ongoing unrestricted working rights in Australia
- Have great problem solving skills.
- Love to provide excellent customer service.
- Thrive working in a fast paced environment with multiple different products.
- Have a self starting attitude
- at times you may be required to work without supervision.
- Live close enough to be able to attend our South Brisbane HQ as required (est. 2-3 days a week).

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