Senior Account Manager
2 weeks ago
We're seeking a seasoned Senior Account Manager to join our team at Internetwork Expert. As a key member of our client services team, you'll be responsible for delivering exceptional results and building strong relationships with our clients.
Key Responsibilities- Lead communication with clients and provide top-notch customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders, ensuring their needs are met and exceeded
- Maintain client satisfaction through service levels and anticipate customer needs
- On-board new clients and present company documentation for client onboarding and reporting
- Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
- Identify and pursue profitable growth opportunities in existing client portfolios
- Collaborate with our SEO & PPC teams to ensure cutting-edge SEO strategies and complementing campaigns across other search, PPC, and social channels
- Work with our production and creative teams to provide an unbeatable experience and fantastic results to our clients
- Stay up-to-date with industry developments and best practices through ongoing training and education
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge/Experience in SEO, PPC, Social Media Advertising, and Web Builds
- Strong relationship-building skills, with the ability to quickly build rapport with all types of people
- Ability to understand and overcome challenges with clients
- Solutions and outcomes-focused, with a passion for working in an ever-changing and evolving industry
- Effective project management skills, with the ability to manage multiple projects and work with various teams in a fast-paced environment
- Attention to detail and a positive, can-do attitude
At Internetwork Expert, we're committed to creating a culture that's amazing and inclusive. We believe in hiring good human beings who are passionate about delivering exceptional results and making a difference in the digital marketing space. We're a hybrid-working company, with a focus on employee development, engagement, and growth opportunities. If you're a motivated and results-driven individual who is passionate about digital marketing, we'd love to hear from you
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