Senior Account Manager

2 weeks ago


Sydney, New South Wales, Australia Internetwork Expert Full time
About the Role

We're seeking a seasoned Senior Account Manager to join our team at Internetwork Expert. As a key member of our client services team, you'll be responsible for delivering exceptional results and building strong relationships with our clients.

Key Responsibilities
  • Lead communication with clients and provide top-notch customer service within your assigned portfolio
  • Develop and grow relationships with all client stakeholders, ensuring their needs are met and exceeded
  • Maintain client satisfaction through service levels and anticipate customer needs
  • On-board new clients and present company documentation for client onboarding and reporting
  • Manage, communicate, and present project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders
  • Identify and pursue profitable growth opportunities in existing client portfolios
  • Collaborate with our SEO & PPC teams to ensure cutting-edge SEO strategies and complementing campaigns across other search, PPC, and social channels
  • Work with our production and creative teams to provide an unbeatable experience and fantastic results to our clients
  • Stay up-to-date with industry developments and best practices through ongoing training and education
Requirements
  • Experience in Account Management, Client Services/Client Management in the digital marketing space
  • Agency experience preferred
  • Knowledge/Experience in SEO, PPC, Social Media Advertising, and Web Builds
  • Strong relationship-building skills, with the ability to quickly build rapport with all types of people
  • Ability to understand and overcome challenges with clients
  • Solutions and outcomes-focused, with a passion for working in an ever-changing and evolving industry
  • Effective project management skills, with the ability to manage multiple projects and work with various teams in a fast-paced environment
  • Attention to detail and a positive, can-do attitude
About Us

At Internetwork Expert, we're committed to creating a culture that's amazing and inclusive. We believe in hiring good human beings who are passionate about delivering exceptional results and making a difference in the digital marketing space. We're a hybrid-working company, with a focus on employee development, engagement, and growth opportunities. If you're a motivated and results-driven individual who is passionate about digital marketing, we'd love to hear from you



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