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End User Computing Specialist

2 months ago


Melbourne, Victoria, Australia Aveo Full time
About the Role

This is a challenging opportunity to join Aveo, a leading company in Australia, as an End User Computing Engineer. The successful candidate will be responsible for leading operations and enhancements of Aveo's end-user device fleet and configuration, including laptops, desktops, and printers.

Key Responsibilities
  • Provide escalation support for emerging issues and service requests relating to Aveo's end-user productivity and hardware platforms.
  • Support the Aveo Service Desk team through practical procedures and automation.
  • Own device life cycle matters, fleet device selections, budgets, ordering, and vendor relationships to help support our strategy.
  • Ticket and case management, ownership of complex cases, business-critical incidents.
  • Manage standardization of Aveo's endpoint devices via templated images and configuration items to create/maintain an enterprise SoE.
  • Maintain consistency of application and hardware provisioning throughout the business via Aveo's MDM platforms and ensure integrity in Aveo's asset management source of truth.
  • Drive and own our adoption of MDW in this portfolio, including transitions to AutoPilot, for example.
  • Application packaging and deployment through automated means (script or platform) including configuration items to support security best-practices.
  • Own, monitor, respond, and adjust security posture of the fleet, and its network connectivity options.
Requirements
  • Experience working within a Service Desk supporting complex, enterprise-wide applications and their underlying infrastructure.
  • Experience with troubleshooting and supporting multi-site network environments (SD-WAN, MPLS) or other managed services.
  • Experience provisioning traditional and emerging digital communication services such as ISDN/PSTN, SIP, Teams, Zoom, etc.
  • Experience managing an enterprise fleet of mobile or collaboration systems, (such as MS Teams, Zoom, Webex etc) and ITIL-driven security practices including patching and service/hardware lifecycle management.
  • Knowledge of ITIL processes (incident management & root-cause analysis).
  • Knowledge in repair practices and failure analysis of hardware and end-user applications.
  • Experience with developing or improving enterprise SoE management practices and strategies via MDM platforms (Intune, Desktop Central, Jamf etc.).
  • Capable of managing traditional Microsoft technologies across the end-user portfolio, including Windows Desktop OS, M365/Intune, Active Directory/AAD, and other supporting platforms to manage these effectively.
  • Experience with Microsoft SaaS cloud technologies, especially Intune, Endpoint Device Manager, and Defender.
  • Support of an enterprise workplace technology fleet of services (File, Print, DNS etc.).
  • Proficiency with at least one scripting/automation language such as Python, Powershell, Bash etc.