End User Computing Specialist

2 weeks ago

Melbourne, Victoria, Australia Aveo Full time

About the Role at Aveo

This is a challenging opportunity to lead operations and enhancements of Aveo's end-user device fleet and configuration, including laptops, desktops, and printers. As the End User Computing Engineer, you will be responsible for providing escalation support for emerging issues and service requests related to Aveo's end-user productivity and hardware platforms.

Key Responsibilities

  • Provide escalation support for emerging issues and service requests relating to Aveo's end-user productivity and hardware platforms.
  • Support the Aveo Service Desk team through practical procedures and automation.
  • Own device life cycle matters, fleet device selections, budgets, ordering, and vendor relationships to help support our strategy.
  • Ticket and case management, ownership of complex cases, business-critical incidents.
  • Manage standardization of Aveo's endpoint devices via templated images and configuration items (GPO and Intune policies) to create/maintain an enterprise SoE.
  • Maintain consistency of application and hardware provisioning throughout the business via Aveo's MDM platforms and ensure integrity in Aveo's asset management source of truth.
  • Drive and own our adoption of MDW in this portfolio, including transitions to AutoPilot, for example.
  • Application packaging and deployment through automated means (script or platform) including configuration items to support security best-practices.
  • Own, monitor, respond, and adjust security posture of the fleet, and its network connectivity options.

Requirements

  • Experience working within a Service Desk supporting complex, enterprise-wide applications and their underlying infrastructure.
  • Experience with troubleshooting and supporting multi-site network environments (SD-WAN, MPLS) or other managed services.
  • Experience provisioning traditional and emerging digital communication services such as ISDN/PSTN, SIP, Teams, Zoom, etc.
  • Experience managing an enterprise fleet of mobile or collaboration systems, (such as MS Teams, Zoom, Webex etc) and ITIL-driven security practices including patching and service/hardware lifecycle management.
  • Knowledge of ITIL processes (incident management & root-cause analysis).
  • Knowledge in repair practices and failure analysis of hardware and end-user applications.
  • Experience with developing or improving enterprise SoE management practices and strategies via MDM platforms (Intune, Desktop Central, Jamf etc.).
  • Capable of managing traditional Microsoft technologies across the end-user portfolio, including Windows Desktop OS, M365/Intune, Active Directory/AAD, and other supporting platforms to manage these effectively.
  • Experience with Microsoft SaaS cloud technologies, especially Intune, Endpoint Device Manager, and Defender.
  • Support of an enterprise workplace technology fleet of services (File, Print, DNS etc.).
  • Proficiency with at least one scripting/automation language such as Python, Powershell, Bash etc.

About Aveo

Aveo is a leading company in AU, continuing to grow rapidly. This is the chance to join right as the company takes off.

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