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Resource Coordinator

2 months ago

Sydney, New South Wales, Australia Philips Full time
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Job Description: At Philips, we're committed to improving the lives of 3 billion people by 2025. Our team is dedicated to making the world healthier and more sustainable through innovation in Imaging, Information, and Monitoring systems.

The role of Resource Coordinator plays a critical part in our service team. This fast-paced position works across and with several teams to coordinate resources and resolve issues for our customers. The ideal candidate will possess excellent customer service skills, organizational and problem-solving skills, a sense of urgency, and the ability to communicate effectively with stakeholders and customers.

As a Resource Coordinator, you will work directly with our customers, engineering, and operations teams to:

  1. Coordinate and schedule resources for preventative maintenance and urgent fixes requested by customers
  2. Take in calls for reactive requests, schedule and dispatch Engineers, and manage essential services
  3. Raise job orders, perform data entry, and ensure data integrity
  4. Provide exceptional customer service over the phone and email, ensuring requests are rectified in sufficient time and keeping clients up to date
What to Expect:
  • Based in North Ryde, with free onsite parking or close to transport
  • Flexible and hybrid working environment
  • Full-time role, working with a great and supportive team
  • Attractive salary package, benefits, and staff discount on Philips products
  • Long-term career growth opportunities and development
You're the Right Fit If:
  • You pride yourself on your customer service skills and approach your work with a sense of urgency for each interaction
  • You have previously held a focused customer service or coordinator position in a fast-paced environment
  • Excellent organization and time management skills, with the ability to prioritize and reprioritize throughout your day
  • Great stakeholder engagement skills; you build strong relationships with different teams and customers to enhance collaboration and outcomes
About Philips:

We are a health technology company committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your background or experience.

At Philips, we believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

We are an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within.