Measuring Excellence

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $118,673 - $127,101
Lead Measure and Quote Team

Transforming Homes with Exceptional Flooring Solutions.

  • Develop a high-performing team to deliver exceptional customer experiences.
  • Provide coaching, training, and guidance to ensure consistent service delivery and adherence to process standards.
  • Support the sales process, including helping to close sales and take deposits.
  • Monitor team workload, scheduling, and performance metrics to ensure timely and accurate service delivery.
  • Conduct regular check-ins, performance reviews, and development planning for team members.
  • Maintain up-to-date knowledge of industry trends, product offerings, and installation methods.
  • Collaborate with sales teams to ensure seamless customer experiences and accurate order processing.
  • Book in measure and quotes from qualified leads.
  • Conduct in-home or on-site measurements for installation projects.
  • Advise customers on product suitability, installation requirements, and recommended upgrades.
  • Provide accurate and detailed quotes with clear breakdowns.
  • Support the sales process as needed.
  • Maintain accurate records of measurements, quotes, and customer interactions.
  • Ensure customer satisfaction by addressing any further enquiries professionally and promptly.

Required Skills:

  • Experience in leading, coaching, or supervising a small team in a customer-facing environment.
  • Confidence in measuring and interpreting floor plans and site drawings.
  • A proactive, positive attitude and ability to build rapport with customers.
  • Exceptional attention to detail and strong analytical skills.
  • Strong problem-solving skills and ability to think on your feet.
  • A collaborative mindset and ability to work effectively as part of a team.
  • Proficiency with measurement tools and quoting software.

Benefits:

  • Opportunity to develop a high-performing team and drive business growth.
  • Collaborative work environment and opportunities for professional development.

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