Senior Hospitality Operations Leader
1 week ago
Guest Services Manager Job Overview
We are seeking an experienced professional to oversee the daily operations of our hotel, ensuring exceptional customer service and a high level of hospitality.
Key Responsibilities:
- Attend as property Manager on Duty and oversee all property operations
- Represent property management in resolving any guest related situation
- Lead Front Office Teams
- Maintain Guest Services and Front Desk Goals
- Ensure Exceptional Customer Service
- Implement Projects and Policies
- Identify developmental needs of others and coach, mentor or otherwise help others to improve their knowledge or skills
- Support with Rostering and Training of the Front Office department
- Focusing on Guest Voice
Requirements and Qualifications:
- Experience in daily operations of a hotel
- Current WA RSA essential for this role
- Current Drivers Licence, manual preferred
- Hospitality experience is essential
- Well-organised, efficient and excellent people skills
- Leadership experience
Benefits and Perks:
A portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks, including:
- Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
- Flexible work options
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to EAP services
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